Sales Representative/Account Manager, Associate IV - Public/Commercial

Job Summary:

Completes assigned tasks to support sales and account plans including new products, benefits offerings, or pricing models independently. Works with cross-team and sometimes cross-organization peers to prepare communications for local and regional enrollment meetings. Works with cross-team peers and sometimes cross-organization to pursue sales opportunities in new or growing markets, including gathering and entering data. Builds and leverages relationships with brokers, channels, and customers to demonstrate value and build commitment independently. Supports sales plan design, quote, and Request for Proposal (RFP) following established practices. Contributes to a positive customer experience by supporting the communications within and across teams, as well as providing information to customers directly. Assists in gathering information on service failure trends to better serve customers and fulfill KP mission.

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.
• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
• Supports a positive customer experience by: independently supporting communications between team members, brokers, channels, and customers to demonstrate value and build commitment; working with cross-team, and sometimes cross-organization peers to meet customer needs in accordance with KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing advanced knowledge of product, service, and ratings to provide information customers, brokers, and consultants about added services and product enhancements independently; and assisting the team to gather complex information on service failure trends or process improvement opportunities to better meet customer needs.
• Supports the enrollment and implementation process by: preparing communication materials for use at local and/or regional enrollment meetings independently; following established principles to support communications between customers and team members during the membership enrollment and implementation process; and working with cross-team and sometimes cross-organization peers to support the overall implementation or renewal process of health plan membership, including assisting with research, presentation, preparation, reporting and training coordination.