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Senior Operations Leader

Primary Location Duluth, Georgia Schedule Full-time Shift Day Salary $194700 - $251900 / year

Job Number 1426088 Date Posted 06/02/2026

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Job Summary:

This senior technical/functional leader role manages large, complex work streams with significant program impact, engages with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives, collaborates cross-functionally to create and examine business analyses, and builds strong strategic partnerships with subject matter experts and leaders at all levels, including senior executives.

This role anticipates and addresses business issues and barriers to change, participates in enterprise prioritization of initiatives, enables redesign of KPs clinical and care delivery approaches, and supports the development of virtual teams for project execution and spread of best practices across the enterprise.

Note: Use of this job is subject to approval by one of the following: SVP, National Clinical Services; SVP, National Patient Care Services; or SVP, Ambulatory Services.

Essential Responsibilities:

Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
Leads and manages large, complex work streams with significant program impact by engaging with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives; and creating increased program value using best-practice program management tools, methodologies, and analytical tools.
Collaborates cross-functionally to develop and evaluate business analyses by working with analytics partners to identify the contributing factors of business value for programs and for KP; and partnering with financial planning and performance to model benefits/value realization for each strategic initiative.
Develops strategic partnerships with subject matter experts and national, regional, and service area leaders by interacting with and creating strong relationships with all levels up to and including senior executives.
Actively drives change within the organization by anticipating business issues and barriers to change; devising plans to address these barriers; considering enterprise interdependencies across multiple programs or program work streams; participating in enterprise prioritization of initiatives; and escalating issues to higher levels, such as executive sponsors, when appropriate.
Enables redesign of KPs clinical and care delivery approaches by influencing national, regional, and local leaders to drive change; providing input into and leading the execution of enterprise engagement strategies and communications/change management plans; and supporting the development of virtual teams for project execution and spread of best practices across the enterprise.

Minimum Qualifications:

Minimum five (5) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports.
Bachelors degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field AND minimum ten (10) years of experience in nursing, pharmacy, physical therapy, health administration, business or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Relationship Building; Market Risk Knowledge; Risk Management; Change Management; Business Value Communication; Business Strategy Leadership; Self-Awareness

Preferred Qualifications:

Master's degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field.
Eight (8) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports.

Primary Location: Georgia,Duluth,Duluth Contact Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - Natl Care Coor Command Ctr - 0308 Pay Range: $194700 - $251900 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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