campaign-Day hours_per_week-40 industry-GTC|UFCW|Local-1996 job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Full-time travel-No custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1410945 custom_fields.Shift-Day custom_fields.Field1-Medical-Records custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$26.82---$33.25-/-hour custom_fields.Department-Regional-Office---9-Piedmont---Rgnl-Med-Fac-Admin-Health-Info---2808 custom_fields.jobtitleLI-Technician,-Health-Information-Correspondance---1410945 custom_fields.leadership-no custom_fields.CFSalaryLow-26.82 custom_fields.HawaiiTheme-Medical-Records custom_fields.JobSchedule-Full-time custom_fields.PostAddress-Georgia,Duluth,Duluth-Contact-Center custom_fields.ShiftFilter-Day custom_fields.customtheme-Health-Information-Management custom_fields.CFSalaryHigh-33.25 custom_fields.LocationName-Georgia custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-Georgia custom_fields.employeegroup-GTC|UFCW|Local-1996 custom_fields.WorkerLocation-Flexible custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Full-time custom_fields.WorkingHoursStart-08:00-AM custom_fields.PrefQualification1-<div>-<b>Basic-Qualifications:</b></div>-<div>-<u>Experience</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/> <li>Two-(2)-years-or-more-of-ROI-experience.</li><br/></ul><div>-<u>Education</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Associates-degree.</li></ul><div>-<u>License,-Certification,-Registration</u></div>-<ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>N/A</li></ul><div>-<b>Additional-Requirements:</b></div><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Ability-to-operate-a-computer-and-typing-skills-of-thirty-five-(35)-WPM-required;-passing-score-of-seventy-(70)%-or-greater-for-Basic-Microsoft-Word-and-Excel.<li>Organizational-skills.<li>Knowledge-of-CPT-&-ICD-9-coding-guidelines.<li>Demonstrated-technical-knowledge-in-State-and-Federal-legislation-and-Kaiser-Permanente-Policies-and-Procedures-regarding-release-of-information-and-confidentiality-required.<li>Complete-a-Customer-Service-Assessment.<li>Passing-score-of-eighty-(80)%-on-medical-terminology.<li>Excellent-verbal-and-written-communication-skills.</li></ul><div>-<b>Preferred-Qualifications:</b></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Time-Management-skills.<li>Prioritization-skills.<li>Associates-degree-in-health-services-discipline-with-an-RHIT-credential-or-a-formal-HIT-program-or-related-discipline-governed-AHIMA-program-or-currently-in-an-AHIMA-accredited-HIT-program-and-obtain-degree-and-certification-(RHIT-or-RHIA)-within-six-(6)-months-of-hire.</li></ul> custom_fields.LocationDescription-Georgia,Duluth,Duluth-Contact-Center custom_fields.NurseResidencyTheme-Medical-Records custom_fields.VisionServicesTheme-Medical-Records custom_fields.ExternalReferenceCode-1410945 custom_fields.InternalReferralTheme-Medical-Records custom_fields.PhysicianAssistantTheme-Medical-Records custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Medical-Records

Technician, Health Information Correspondance

Primary Location Duluth, Georgia Schedule Full-time Shift Day Salary $26.82 - $33.25 / hour

Job Number 1410945 Date Posted 03/10/2026

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Job Summary:

The HICT insures that all technical aspects with regard to release of medical information are carried out in accordance with established standards and in compliance with federal and local laws, and Kaiser Permanente policy, This function includes, but not limited to, copying records, abstracting information from records and releasing records to authorized parties.

Essential Responsibilities:

Coordinates and processes release of medical information for all incoming requests for release of information.

Analysis of incoming release of information requests determining if Authorization to release medical information is complete and HIPAA compliant.

Analysis of incoming release of information requests, determining type of request for processing according to current ROI workflows, Policies and Procedures and State of Georgia State Statute Codes.

Processes Production of Documents, Certifications and Subpoenas and any other legal requests.

Recapitulate medical information for FMLA, Disability, OB Disability and Non Disability requests.

Maintains record of correspondence requests in a standard format in the ROI Log/Request.

Coordinates activities with outside vendor copier service.

Completes special projects and assignments for Supervisor and/or HIMS Manager.

Participates in regular quality assurance activities by providing technical support, such as data collection, report compilation, etc. aAs requested

Other duties as assigned.

Basic Qualifications:

Experience

Two (2) years or more of ROI experience.

Education

Associates degree.

License, Certification, Registration

Additional Requirements:

Ability to operate a computer and typing skills of thirty five (35) WPM required; passing score of seventy (70)% or greater for Basic Microsoft Word and Excel.
Organizational skills.
Knowledge of CPT & ICD-9 coding guidelines.
Demonstrated technical knowledge in State and Federal legislation and Kaiser Permanente Policies and Procedures regarding release of information and confidentiality required.
Complete a Customer Service Assessment.
Passing score of eighty (80)% on medical terminology.
Excellent verbal and written communication skills.

Preferred Qualifications:

Time Management skills.
Prioritization skills.
Associates degree in health services discipline with an RHIT credential or a formal HIT program or related discipline governed AHIMA program or currently in an AHIMA accredited HIT program and obtain degree and certification (RHIT or RHIA) within six (6) months of hire.

Primary Location: Georgia,Duluth,Duluth Contact Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: GTC|UFCW|Local 1996 Job Level: Individual Contributor Department: Regional Office - 9 Piedmont - Rgnl Med Fac-Admin Health Info - 2808 Pay Range: $26.82 - $33.25 / hour Travel: No Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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