Manager, Supply Chain, Transportation

In addition to the responsibilities listed below, this position is responsible for ensuring proper maintenance by overseeing vehicle inspection, maintenance and repairs; managing the investigation of vehicle accidents; overseeing vehicle reassignments and replacements; reviewing maintenance reports and identifying ways to improve the maintenance processes; representing KP as a prime contact on maintenance projects; managing drivers to meet safety, performance, and regulatory expectations by overseeing the allocation of driving assignments to guarantee coverage for all routes; overseeing the implementation of dispatch instruction to drivers to communicate customer member needs; managing communications of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards to drivers; managing the resolution of questions, problems, or requests from drivers; managing drivers to ensure high on-time delivery performance and fleet profitability; overseeing and guiding driver trainings to ensure compliance with driver safety procedures; operating vehicle fleet dispatcher services by managing matching drivers and equipment to a load plan and start time; guiding the coordination of transportation schedules; overseeing the scheduling of delivery with drivers; overseeing communications with drivers throughout shifts and the recording of driver/equipment location and job status; purchasing vehicles, adhering to national fleet policies; monitoring fleet fuel and maintenance program; responsible for fleet vehicle disposition and ensuring that procedures are aligned to relevant policies; providing guidelines for the resolution of transportation issues (e.g., damaged products) planning the allocation of assignments to team members; planning the development of projects to maximize driver/equipment utilization; and acting as a prime contact for members regarding matters of operational concern.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.


• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.


• Ensures long-term asset accounting by: guiding and providing support, when needed, for the asset approval (e.g., vehicles, medical equipment), transfer, and disposal processes; leading the maintenance dispositions in the accounting system; assisting the development of policies and compliance procedures that achieve accountability by proposing strategies for cost reduction, and the misuse of assets; and leading an ongoing process to identify, evaluate, and implement cost restructuring and cost reductions.
• Ensures ongoing quality customer services by: managing the resolution of customer issues pertaining to vendors/suppliers reporting, billing, and merchandise while also acting as a primary contact for customer; overseeing the resolution of backorder problems, delivery delays, repairs, monitoring route changes, and returns; and facilitating product returns and recalls.
• Ensures adequate levels of inventory are maintained by: managing the resolution of the receipt and distribution of inventory, and monitoring administration of transactions and requests for supplies, equipment, and services; reporting results from quantitative/qualitative analyses to senior leaders to help them forecast demand to minimize obsolescence or expiration; driving the application of strategies for maintaining automated inventory and ordering systems to support inventory reconciliation and guiding others on the team to do the same; guiding others on the team to confirm complex and long-term reorder levels are updated, maintained, and adhered to so that proper product rotation remains valid, and inventory levels are accurate; and working collaboratively as a primary contact on projects requiring coordination across organizational lines to maintain the inventory control system (e.g., ensure accuracy of product line, proper level of stock, rotation of product, cleanliness of product/carts), and guiding others on the team to do the same.
• Maintains and improves supply chain and operations by: managing complex and long-term activities (i.e., shipping logistics, carrier, and inventory system evaluation) to optimize, maintain, and transform current processes for increased efficiency; developing and driving research plans to identify new/existing business operating models according to supply chain future state functional and technical design, and guiding others on the team to do the same; and, as a prime contact on projects requiring coordination across organizational lines, aligning and managing processes to determine end-to-end sourcing, procurement, and logistics.
• Ensures purchasing strategy is consistent with the overall national sourcing strategy by: managing the processing of purchase requests; developing and implementing processes for purchase standardization, quality, amounts, or equivalency; managing the resolution of purchase-related problems, managing the implementation of cost savings strategies, acting as the primary contact for suppliers; developing, implementing processes, and approving order quantities, while also managing product evaluations and trials; and managing efforts to select new products and equipment.
• Maintains accountability for the compliance with state and federal regulations, and company policy/procedures pertaining to purchasing, inventory management, and distribution by: managing the application of best standards and practices; managing quotations for new stock and non-standard items, and fulfilling contracts to ensure compliance; assisting leadership to establish policies and procedures for compliance monitoring (e.g., Joint commission, Sarbanes-Oxley [SOX]) and performance management audits to ensure staff performance is consistent with established standards; managing the implementation of corrective action and the resolution of deficiencies as necessary on a timely basis and in accordance with company policy; and creating a program of information, data, training, and education for managers/product users on standards programs, product selection, and expected compliance.
• Ensures suppliers/vendors performance and relationships by: executing long-term strategies to evaluate suppliers/vendor compliance with policies and regulations; overseeing, designing, and integrating components of relevant programs for enabling and onboarding new suppliers/vendors, supporting contract negotiations with suppliers/vendors, and serving as central point of contact and escalation for suppliers/vendors, to ensure their continued ability to support KP; directing corrective actions at scale; managing the resolution of suppliers/vendor issues; and directing cross-functional efforts to broadly improve strategies for meeting operational and cost targets across suppliers/vendors.
• Provides technical analysis and reporting services for others by: coordinating analyses and evaluating results on utilization, quality, inventory levels, and courier routes for complex and long-term projects; driving the application of strategies to expand customer services, guiding the implementation of proven quality improvement procedures, and improving member satisfaction; establishing tools, techniques, and assumptions to ensure complex analyses are appropriate to support operational and business decisions; and coordinating reports in response to business needs for selected departments documenting complex analytical results.