campaign-Day company_name-Improvement hours_per_week-40 industry-NUE-SCAL-01|NUE|Non-Union-Employee is_manager-SCAL-Jobs job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Full-time travel-Yes,-10-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status.<br/><br/>For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment:<br/>-<br/><li>Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures.</li><br/>-<li>Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments.</li><br/>-<li>Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion.</li> custom_fields.ReqID-1413565 custom_fields.Shift-Day custom_fields.Field1-PMG-Quality-and-Safety custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Yearly custom_fields.PayRange-$71000---$91850-/-year custom_fields.core_ksa-<div><strong>Knowledge,-Skills-and-Abilities:-(Core)</strong></div><ul-style=columns:2;><li>Ambiguity/Uncertainty-Management</li><li>Attention-to-Detail</li><li>Business-Knowledge</li><li>Communication</li><li>Critical-Thinking</li><li>Cross-Group-Collaboration</li><li>Decision-Making</li><li>Dependability</li><li>Diversity,-Equity,-and-Inclusion-Support</li><li>Drives-Results</li><li>Facilitation-Skills</li><li>Health-Care-Industry</li><li>Influencing-Others</li><li>Integrity</li><li>Learning-Agility</li><li>Organizational-Savvy</li><li>Problem-Solving</li><li>Short--and-Long-term-Learning-&-Recall</li><li>Teamwork</li><li>Topic-Specific-Communication</li></ul> custom_fields.Specialty-Improvement custom_fields.Department-REGIONAL-PALM-COURT-II---Virtual-Medical-Center-Quality---0806 custom_fields.core_ksa_2-<div><strong>Knowledge,-Skills-and-Abilities:-(Core)</strong></div><ul-style=columns:2;><li>Ambiguity/Uncertainty-Management</li><li>Attention-to-Detail</li><li>Business-Knowledge</li><li>Communication</li><li>Critical-Thinking</li><li>Cross-Group-Collaboration</li><li>Decision-Making</li><li>Dependability</li><li>Diversity,-Equity,-and-Inclusion-Support</li><li>Drives-Results</li><li>Facilitation-Skills</li><li>Health-Care-Industry</li><li>Influencing-Others</li><li>Integrity</li><li>Learning-Agility</li><li>Organizational-Savvy</li><li>Problem-Solving</li><li>Short--and-Long-term-Learning-&-Recall</li><li>Teamwork</li><li>Topic-Specific-Communication</li></ul> custom_fields.jobtitleLI-Quality-and-Safety-Improvement-Consultant-II-(PMG)---1413565 custom_fields.leadership-no custom_fields.CFSalaryLow-71000 custom_fields.HawaiiTheme-PMG-Quality-and-Safety custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,Fontana,Palm-Court-II custom_fields.ShiftFilter-Day custom_fields.customtheme-PMG-Quality-and-Safety custom_fields.CFSalaryHigh-91850 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-NUE-SCAL-01|NUE|Non-Union-Employee custom_fields.WorkerLocation-Flexible custom_fields.employeestatus-Regular custom_fields.functional_ksa-<div><strong>Knowledge,-Skills-and-Abilities:-(Functional)</strong></div><ul-style=columns:2;><li>Agile-Methodologies</li><li>Applied-Data-Analysis</li><li>Development-Planning</li><li>Quality-Improvement</li><li>Risk-Assessment</li></ul> custom_fields.WorkingHoursEnd-04:30-PM custom_fields.JobScheduleField-Full-time custom_fields.functional_ksa_2-<div><strong>Knowledge,-Skills-and-Abilities:-(Functional)</strong></div><ul-style=columns:2;><li>Agile-Methodologies</li><li>Applied-Data-Analysis</li><li>Development-Planning</li><li>Quality-Improvement</li><li>Risk-Assessment</li></ul> custom_fields.WorkingHoursStart-08:00-AM custom_fields.PrefQualification1-<div>-<b>Minimum-Qualifications:</b></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Bachelors-degree-in-Business-Administration,-Health-Care-Administration,-Nursing,-Public-Health,-or-related-field-AND-minimum-one-(1)-year-of-experience-in-quality,-performance-improvement,-customer-service,-or-a-related-field-OR-Minimum-four-(4)-of-years-experience-in-quality,-performance-improvement,-customer-service-or-a-directly-related-field.</li><li>Minimum-one-(1)-year-of-experience-with-databases-and-spreadsheets-or-continuous-quality-improvement-(CQI)-tools.</li></ul><br/><div><strong>Preferred-Qualifications:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>N/A</li></ul> custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,Fontana,Palm-Court-II custom_fields.NurseResidencyTheme-PMG-Quality-and-Safety custom_fields.VisionServicesTheme-PMG-Quality-and-Safety custom_fields.ExternalReferenceCode-1413565 custom_fields.InternalReferralTheme-PMG-Quality-and-Safety custom_fields.PhysicianAssistantTheme-PMG-Quality-and-Safety custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-PMG-Quality-and-Safety

Quality and Safety Improvement Consultant II (PMG)

Primary Location Fontana, California Schedule Full-time Shift Day Salary $71000 - $91850 / year

Job Number 1413565 Date Posted 08/14/2026

Submit Interest

Job Summary:

Supports a broad range of administrative, facilitation, and technical support functions in the area of Quality and Safety Improvement. Supports the development, implementation, and monitoring of Quality and Safety programs and initiatives. Supports the development of performance indicators and metrics, collaborates with others to collect, analyze, and trend data from multiple reporting systems and sources to identify opportunities to improve quality and safety and maintain the KP safety culture. Coordinates with others to support priority issues related to quality and safety. Learns to act as a resource for issues related to quality and safety. Supports the organizations compliance with professional standards, laws and regulations, and internal requirements related to quality and safety.

Essential Responsibilities:

Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
Supports data extraction, analyses, and presentations to support quality improvement efforts with minimal guidance from more senior team members by: conducting descriptive and inferential statistics for quality improvement evaluations; assembling information to create charts and graphs of improvements utilizing multiple data reporting systems; preparing quality improvement metric reports to demonstrate improvements and effectiveness of quality improvement programs into specified formats; and assisting with the identification and documentation of trends, potential errors, and other analysis for further review.
Develops and supports the utilization of quality improvement performance metrics by: maintaining performance metrics, standards, and methods to establish improvement success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics as directed; and assisting with assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Assists in the development of quality improvement initiatives by: leveraging appropriate methods and tools to develop stakeholders capabilities for process improvements; applying data-driven improvement principles, tools, and problem-solving methods, and techniques using quality improvement metrics with guidance from senior team members; and assisting in the creation of milestones, detailed workplans, and documentation practices.
Serves as the subject matter expert for quality improvement processes and regulations within assigned area by: learning current internal policies and external regulations; supporting collaborative, results oriented partnerships to ensure compliance with regulations and improve patient safety, maintain the KP safety culture, reporting accuracy, and health outcomes; preparing materials for educational programs to raise awareness for regulation requirement, internal concerns, and system/database usage; and supporting internal quality improvement projects as requested.
Assists in stakeholder development and quality performance review efforts by: coordinating utilization and performance reviews utilizing multidisciplinary criteria and guidelines and taking a systematic approach to quality improvement; escalating performance areas of improvement for stakeholders; and developing and preparing materials for training and educational programs related to process improvement for quality improvement programs for stakeholders.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Agile Methodologies
Applied Data Analysis
Development Planning
Quality Improvement
Risk Assessment

Minimum Qualifications:

Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND minimum one (1) year of experience in quality, performance improvement, customer service, or a related field OR Minimum four (4) of years experience in quality, performance improvement, customer service or a directly related field.
Minimum one (1) year of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.

Preferred Qualifications:

Primary Location: California,Fontana,Palm Court II Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:30 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Department: REGIONAL PALM COURT II - Virtual Medical Center Quality - 0806 Pay Range: $71000 - $91850 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 10 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Submit Interest

Expected Employee Conduct >