Release and Deployment Consultant III

This role is to be a Release Manager on the KP HealthConnect Environments & Release Management (KPHC ERM) team. We support the HealthConnect (aka Epic) upgrades and other code releases, as well as all necessary environments (production, and non-production), across all markets. We also provide communication and consultation services to any/all partners and projects that use these environments.

This individual contributor is primarily responsible for planning release schedules and solution releases under the guidance of more senior team members by gathering and documenting the scope and details of release requirements from business partners. This role is also responsible for determining environment readiness for non-production activities, determining environment readiness for production activities under the guidance of more senior team members by creating change records to authorize deployment, facilitating production deployment and validation, and supporting governance of releases by maintaining release management metrics and guidelines.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and  feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Plans release schedules and solution releases under the guidance of more senior team members by gathering and documenting the scope and details of release requirements from business partners; coordinating release windows and cycles across portfolios, components, and environments; managing release schedules and dependencies across impacted teams; entering release dates in system of record based on agreed milestones; and synchronizing sprint plans and anticipated release scope.
• Determines environment readiness for non-production activities by facilitating code migration with all associated configuration development teams; working closely with business, change, and environment teams to secure readiness; supporting testing efforts; and facilitating deployments and escalating barriers to defect triage sessions as appropriate.
• Determines environment readiness for production activities under the guidance of more senior team members by creating change records to authorize deployment; ensuring environment availability for pre-production and production; documenting implementation plans and conducting pre-production dry runs; ensuring overall release and changes adhere to compliance standards (e.g., SOX, Enterprise Change Management, etc.); obtaining compliance approvals for SOX and/or Time Waiver Exceptions; obtaining signoff from all testing partners; and working closely with business and IT owners to secure release approvals.
• Facilitates production deployment and validation by sending pre- and post- release communications; assisting with release close out activities; and facilitating the resolution of post release issues as appropriate.
• Supports governance of releases by maintaining release management metrics and guidelines; assisting with release retrospectives as appropriate; and supporting awareness of policy changes with business and IT stakeholders that impact the release management process.