In addition to the responsibilities listed below, this position is also responsible for participating in planning, developing, implementing, and maintaining efficient clinical and administrative information systems and technology; coordinating liaising between clinical areas, ensuring alignment with organizational goals and strategies; participating in collaborating with stakeholders to identify, evaluate, select, and implement clinical and administrative information systems and technologies; assists in developing and maintaining policies, procedures, and standards related to clinical information systems; coordinating and assisting in developing training and education initiatives for clinical staff to optimize system usage and ensure compliance; participating in incident management, issue resolution, and patient safety follow-up related to clinical and administrative systems and technology; conducting regular audits and reviews to ensure project goals are met and system optimization is achieved; generating reports and communicating project progress, outcomes, and recommendations effectively to stakeholders; supporting interdisciplinary teams in integrating clinical documentation and administrative systems and associated technology use effectively within system parameters; supporting in developing direction for clinical computer systems and data management.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.


• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.


• Guides leadership and consultation by: independently providing consultation and leadership in designated areas of expertise; collaborating with interdisciplinary teams and stakeholders to address complex issues and achieve project objectives; coordinating advanced knowledge and best practices with peers and staff; and serving as a mentor and role model, fostering a culture of excellence and continuous learning.


• Guides policy development and implementation by: implementing policies, procedures, and standards while providing recommendations for improvement; providing guidance on interpretation and application of policies and procedures; developing and implementing policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies, while providing recommendations for improvement; and ensuring alignment with organizational objectives, strategic plans, and regulatory requirements, while proactively anticipating future regulatory or industry changes to adapt policies accordingly. ensuring alignment with organizational objectives and regulatory requirements; and proactively anticipating future regulatory or industry changes, developing strategic plans to adapt policies accordingly.


• Guides regulatory compliance by: providing consultation using advanced knowledge of state, federal, and agency requirements to ensure compliance in complex situations; supporting and/or conducting complex audits, investigations, and chart reviews independently to identify compliance issues, recommend action plans; developing and implementing policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies, while providing recommendations for improvement; and staying abreast of regulatory changes and industry trends, providing proactive guidance to mitigate risks.


• Guides evidence-based research and innovation by: identifying and exploring innovation opportunities in care delivery models and workflows; and contributing to a culture of innovation within the organization, encouraging experimentation and continuous improvement.


• Guides stakeholder engagement and collaboration by: engaging independently with internal and external stakeholders to facilitate collaboration and achieve project objectives; representing patient, organizational, and stakeholder interests/viewpoints in meetings and discussions; and fostering strong relationships and partnerships, promoting teamwork and alignment across diverse groups.


• Guides training and education by: providing consultation, designing, and delivering training sessions, seminars, and workshops for staff and practitioners; mentoring and coaching staff on policies, procedures, protocols, educational programs, and best practices; evaluating training effectiveness and making recommendations for improvement to align with policies, procedures, and protocols; and collaborating with peers on continuously assessing learning needs and developing innovative educational strategies to foster a culture of continuous learning and improvement.