Appointment/Registration Receptionist
Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.
- Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.
- Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
- Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
- Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.
- Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
- Enters data into computer; generates paperwork for chart requisition to medical records as required.
- Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
- Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.
- Notifies supervisor or designated individual of any significant delay or backlog.
- Performs all computerized appointment system applications.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
- One (1) year customer service/sales, public relations or related experience.
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Type 40 wpm.
- Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking, understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.
- Office/clerical experience.
- Knowledge of medical terminology.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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