ED, General Manager Government Programs - HI Market

Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Job Type:Standard
Job Level:Director/Senior Director
Travel:Yes, 20 % of the Time

Success Profile

These are the traits of the most successful members of our sales and account management team.

Communicator
Entrepreneurial
Persuasive
Strategic
Mission Driven
Tenacious

Our Culture

The Sales & Account Management team is filled with goal-oriented self-starters. These positions are fast-paced and performance-based, allowing you to fully utilize your skills and expertise to build a rewarding career. Kaiser Permanente recognizes and rewards team members for their success — leading to a high-performance culture where everyone is motivated and valued.

Hear From Our People

Jonathan

Associate Account Manager II

We have a great group of people who really value the needs and the relationships we have with our customers. Management has done an outstanding job of providing us with space to develop our skills and the resources and tools to be successful.

Danielle

Area Director of Account Management

I work with amazing people. Not only are they talented and focused on excellence, they all share a deep commitment to the organization and our customers. When I joined Kaiser Permanente, I learned that the greatest strength of the organization is its mission – to care for our members and our communities.

Pamela

Senior Executive Account Manager

In my 30 year career, I've spent 18 years with Kaiser Permanente – it's been my very best. KP's mission statement about focusing on the member and communities it serves is real! In addition to my incredible day to day teammates, I have had opportunities interacting with amazing doctors and other staff. There is no better place for me to work hard and have fun.

ED, General Manager Government Programs - HI Market

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Description:

Job Summary:

The Executive Director and General Manager, Government Programs is a senior leadership role accountable for driving sustainable growth across the Medicare Advantage (MA) business line. This role is responsible for overseeing the strategic direction, growth, quality, clinical outcomes, network development, and financial performance of the Medicare Advantage line of business in designated local or regional market(s).

This role requires a leader with expertise in Medicare Advantage, network development, and integrated delivery systems. Success in this role requires strong collaboration and partnership with key internal and external stakeholders (including providers and government regulators) to drive operational excellence, member satisfaction, and financial success.

Essential Responsibilities:

Strategic Regional Market Leadership for the MA Line of Business:
As an integrated member of the regional market leadership team(s), develop and implement competitive, market-specific strategies to enhance financially sustainable Medicare Advantage growth and market share, achieve Kaiser Permanente (KP) target economics, and create alignment with the KP integrated care and coverage model to drive a differentiated value proposition around affordability and quality for CMS and members.
Lead the positioning of KP by leveraging high-level collaboration and influencing skills to drive exceptional performance within a large, complex, multi-regional enterprise.
Collaborate with regional market leadership, PMG, care delivery, National Health Plan (NHP) functional leaders, and other KP system stakeholders (e.g., Foundation, Federation, Medicare executive sponsors) to align market operations and performance with the organizations mission, vision, and sustainable, value-based care strategies.
Ensure all market specific strategies align with the overall balanced portfolio of the regional market economic targets and strategic growth objectives.
Financial Performance:
Manage the regional market P&L for the MA line of business, ensuring target economics are achieved through revenue optimization and effective cost management.
Develop and monitor budgets, forecasts, and financial plans to support strategic and operational initiatives, and lead regional MA performance management through a defined operating model.
Collaborate with actuarial, national Medicare finance (NMF), risk adjustment, and program office teams to align membership forecasting with strategic market objectives, ensure the accuracy and completeness of risk adjusted revenue, drive identification, execution, and regular monitoring of medical cost initiatives, recommend network strategies to optimize value-based care, and ensure administrative efficiency.
Growth and Business Development:
Identify and pursue opportunities for sustainable membership growth through product development, effective distribution channel management, and strategic partnerships within the KP integrated care and coverage model and through other external, value-based providers.
Develop and execute market strategies to position KP for sustainable growth in Medicare Advantage by partnering with senior leaders in National Medicare Sales.
Strengthen brand identity and member preference to maximize marketplace value and long term member tenure.
Collaborate with National Marketing to develop and execute marketing strategies for growth in existing and new markets including marketing campaigns, advertising, marketing, marketing communications, brand, and public relations strategies that support MA strategic sales objectives and membership, revenue, and margin goals.
Leads initiatives to improve member retention, experience, and competitive positioning through differentiated senior care models.
Provide strategic guidance on product development, benefit design, and core competencies to ensure market competitiveness and alignment with customer needs.
Recommend MA specific member experience improvement opportunities and drives initiatives across the organization.
Quality and Clinical Outcomes:
Implement programs (and define the demand) to improve clinical quality metrics, including Star ratings (HEDIS, CAHPS, HOS), ensuring integrated care delivery aligns with members needs and organizational goals.
Partners with risk adjustment to align market specific prevalence and acuity data to clinical program development and network strategies.
Collaborate with clinical leadership to develop and execute care management, disease management, and population health programs tailored to Medicare Advantage members, including Dual Eligibles.
Network Development, Performance Management, and Provider Engagement:
Drive MA/Duals specific innovation in care models through partnerships with providers and/or value-based vendors to address senior oriented population health needs, improve affordability, and enhance quality outcomes.
Recommend and drive network strategy recommendations to meet the unique needs of Medicare Advantage membership in the KP regional market, inclusive of specific senior care, community aligned, value-based (and potentially risk bearing) providers.
Monitor internal and external network performance metrics, including access, utilization, cost of care, and member outcomes, to ensure high-quality, efficient care delivery.
Collaborate with clinical and operational teams to address network gaps from the perspective of CMS regulatory compliance, access, and availability standards, as well as performance against member experience and outcomes expectations.
Foster collaborative relationships with PMGs and external providers through transparent reporting and joint initiatives focused on shared goals and continuous quality improvement.
Operational Management:
Monitors operations of the Medicare Advantage business, ensuring achievement of both member experience expectations and compliance with all federal and state regulations.
Partners with NHP compliance and operations, surfacing potential risks through proactive management of leading indicators.
Partners with government programs operational leadership to recommend and track synergistic efficiency opportunities across processes and systems.
Regulatory Compliance:
Ensure all regional operations comply with CMS guidelines, state regulations, and internal policies.
Stay abreast of changes in Medicare (and Dual/Medicaid) regulations, as appropriate to the market and product portfolio, and adjust strategies accordingly.

Basic Qualifications:

Experience

Minimum ten (10) years of experience in healthcare management, with at least five (5) years in leadership roles overseeing Medicare Advantage operations and network development.

Education

Bachelors degree in Business Administration, Healthcare Management, related field or four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Deep understanding of the health care industry and dynamics.
Demonstrated expertise in MA health plans, integrated delivery systems, value-based care models, and provider engagement.
Strong knowledge of CMS regulations, Medicare Advantage operations, health plan financial management and clinical operations.
Proven track record of driving growth, improving network performance, and achieving financial and clinical quality excellence
Exceptional leadership, communication, and collaboration skills.
Proven success in analysis of complex data to drive informed strategic decisions in a matrixed environment.
Proven ability to influence a complex organization to ensure that performance standards are customer driven.
Exceptional leadership, interpersonal, communication (oral and written), and collaboration skills. Excellent creative and analytical problem-solving skills.
Ability to credibly influence decision makers to take action of fact-based recommendations.

Preferred Qualifications:

Masters degree strongly preferred.

Primary Location: Hawaii,Honolulu,Regional Admin Low Rise Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE Executives|NUE|Non Union Employee Job Level: Director/Senior Director Department: Po/Ho Corp - HP PROD-OFFC of SR VP HP OPS - 7016 Pay Range: $279000 - $348750 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 20 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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