Staffing Clerk

Basic Qualifications:

• One-year medical office experience required. 


• Two years of secretarial/office experience within the past five years required.  


• High school diploma or equivalent business school/college level training required. 


• Knowledge of current medical terminology required. 


• Typing speed of 40 WPM required.  


• Demonstrated ability to use various computer applications (MS Office, Word, Excel) and common office equipment (fax/copier/pc/etc) required.  


• Must be organized and able to prioritize time sensitive work routines.  


• Must be flexible, able to work well with frequent interruptions, and willing to perform different tasks within an office setting, as operationally defined.  


• Demonstrated excellent interpersonal communication skills which enable the individual to work with a variety of personalities and negotiate sensitive situations regarding scheduling of patient visits with appropriate field clinicians, including the ability to relate to the public and clinicians in person and on the phone. 


• Appropriate customer service skills using the telephone required.  


• Demonstrated strong problem-solving skills allowing the individual to offer solutions to patient/clinician scheduling issues, under direction of management. 


• Detail oriented to ensure that discussions with staff and patients and decisions regarding scheduling of patient visits are documented appropriately.  


• Previous experience with scheduling of patient visits for clinicians in a home health setting strongly preferred.  


• Knowledge of healthcare environment required.  


• Knowledge of Home Health Agency operations, Medicare, Medi-Cal, and/or major insurance policies preferred.

Skills Testing: Typing 40 WPM, PC Skills, Medical Terminology