campaign-Day company_name-Medical-Laboratory hours_per_week-40 industry-NUE-SCAL-01|NUE|Non-Union-Employee is_manager-SCAL-Jobs job_level-Director/Senior-Director job_status-Regular job_type-Standard salary_relocation-Full-time travel-Yes,-25-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status.<br/><br/>For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment:<br/>-<br/><li>Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures.</li><br/>-<li>Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments.</li><br/>-<li>Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion.</li> custom_fields.ReqID-1387011 custom_fields.Shift-Day custom_fields.Field1-Ancillary-Diagnostic-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri,-Sat,-Sun custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Yearly custom_fields.PayRange-$229000---$265100-/-year custom_fields.Specialty-Medical-Laboratory custom_fields.Department-Sherman-Way-Central-Lab-Bldg-A---Admin---Medical-Group---0806 custom_fields.jobtitleLI-Senior-Director,-Laboratory-Operations-Management---1387011 custom_fields.leadership-no custom_fields.CFSalaryLow-229000 custom_fields.HawaiiTheme-Ancillary-Diagnostic-Services custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,North-Hollywood,Sherman-Way-Central-Lab-W custom_fields.ShiftFilter-Day custom_fields.customtheme-Ancillary-Diagnostic-Services custom_fields.CFSalaryHigh-265100 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-NUE-SCAL-01|NUE|Non-Union-Employee custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Full-time custom_fields.WorkingHoursStart-08:00-AM custom_fields.PrefQualification1-<div><strong>Preferred-Qualifications:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Clinical-Laboratory-Scientist-Certification.</li><li>Master's-degree-in-Management-or-healthcare-related-field.</li><li>Specialist-Certification-in-Quality-from-American-Society-for-Quality-(ASQ)-or-equivalent.</li></ul> custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,North-Hollywood,Sherman-Way-Central-Lab-W custom_fields.NurseResidencyTheme-Ancillary-Diagnostic-Services custom_fields.VisionServicesTheme-Ancillary-Diagnostic-Services custom_fields.ExternalReferenceCode-1387011 custom_fields.InternalReferralTheme-Ancillary-Diagnostic-Services custom_fields.PhysicianAssistantTheme-Ancillary-Diagnostic-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Ancillary-Diagnostic-Services

Senior Director, Laboratory Operations Management

Primary Location North Hollywood, California Schedule Full-time Shift Day Salary $229000 - $265100 / year

Job Number 1387011 Date Posted 11/10/2025

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Job Summary:

In addition to the responsibilities listed below, this position is also responsible for ensuring timely and accurate laboratory reporting in the section they oversee; directing day-to-day operations of the clinical laboratory in a labor management partnership environment, including both credentialed and non-credentialed personnel; maintaining competency in laboratory testing and performing bench work as appropriate; and establishing strategies for aligning with quality assurance, safety, compliance, regulatory, and accreditation standards and activities.

Essential Responsibilities:

Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.

Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.

Maintains testing and training standards by: championing the departments strategic initiatives and their advancement through the development and implementation of comprehensive technical and/or non-technical training materials while also overseeing standards for training and/or training resources; establishing the organizations competency standards for personnel; and ensuring current and future training needs are met, developing comprehensive plans for regular, in-service, and competency training programs, and completing own training.

Maintains compliance and accreditation by: overseeing a comprehensive framework of policies and work instructions to drive alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists pertaining to laboratories and facilities where testing is performed; establishing and implementing standards to evaluate adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples; championing innovative corrective and preventive actions for addressing technical and/or non-technical deficiencies in regulatory/accreditation inspection processes; communicating the importance of timely renewal of all applicable licenses; and setting standards for updating technical and/or non-technical documentation across the department.

Serves as a link between medical laboratory services and other services by: guiding the organizations response to regulatory/accreditation changes and issues, inspection citations, current events, and trends relevant to services, quality, and training; providing strategic guidance and direction to cross-functional teams on evaluating and improving technical and/or non-technical quality management systems; championing strategies for networking and collaborating across internal teams locally and nationally to coordinate and align lab operations, quality, and utilization; initiating and managing strategic relationships with stakeholders/senior leadership at external vendors, local/state/national public health and safety organizations, and other health care providers; overseeing efforts to align with health care providers on community health concerns and referred testing; and developing and communicating strategic expectations for alignment with local and national standards and regulations, and utilization of technology and initiatives.

Ensures medical laboratory operations and improves processes by: overseeing and enhancing strategies and efficient operations, quality, service, patient safety, member/customer satisfaction, and cost effectiveness through evaluation and standardization of technical and/or non-technical services and processes; ensuring innovative work plan process deployment to improve systems across the continuum of care; championing new testing methodologies, processes, and technology that have the potential to improve service, quality, and/or efficiency; ensuring resolution of onsite facilities issues of varying complexity and establishing strategies for resolving such issues with internal and external vendors; establishing strategies with internal and external vendors; ensuring organizational efforts to cultivate teams and promote a progressive work environment; driving strategic priorities for personnel needs during periods of varying technical and/or non-technical work load, as applicable; ensuring comprehensive inventory and maintenance systems, driving efficient utilization of supplies inventory, and conducting strategic analyses to estimate short-term and long-term usage and costs; and ensuring appropriate communication and support for ongoing technical and/or non-technical project management, including local, regional, and national initiatives, status reports, and periodic progress reviews.

Manages service quality by: aligning applicable policies and procedures for audit and process improvement projects with overall organizational strategy; evaluating the effectiveness of corrective actions, preventive actions, and process improvements based on internal and external quality audits of technical and/or non-technical processes; formulating and driving plans for correcting deviations from expected quality control results; developing and overseeing comprehensive strategies to ensure that tests are performed properly and results are verified before being shared; promoting adherence to procedures and protocols to ensure specimens are collected and processed according to established time and quality standards; providing expert guidance to resolve proficiency testing concerns; and overseeing the application of innovative strategies to resolve problems of varying complexity related to pre-analytical (collection, processing, etc.), analytical, or post-analytical testing, as applicable.

Minimum Qualifications:

Minimum four (4) years of experience managing operational or project budgets.

Minimum five (5) years of experience in a leadership role with direct reports in a healthcare related field.

Bachelors degree in medical lab science or equivalent, or health care related field AND minimum twelve (12) years of experience in medical technology, clinical laboratory sciences, or health care related field OR Minimum fifteen (15) years of experience in medical technology, clinical laboratory sciences, or health care related field.

Clinical Hematologist Scientist License (California) required at hire OR Clinical Microbiologist Scientist License (California) required at hire OR Clinical Cytogeneticist License (California) required at hire OR Clinical Chemist Scientist License (California) required at hire OR Clinical Toxicologist Scientist License (California) required at hire OR Clinical Immunohematologist License (California) required at hire OR Clinical Reproductive Biologist Scientist License (California) required at hire OR Clinical Genetic Molecular Biologist Scientist License (California) required at hire OR Clinical Histocompatibility Scientist License (California) required at hire OR Clinical Laboratory Scientist License (California) required at hire

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Business Process Improvement; Cost Optimization; Operational Excellence; Operations Management; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Employee Training; Stakeholder Management; Legal and Regulatory Requirements; Safety Management; Computer Literacy; Member Service; Medical Sanitation and Infection Control; Medical Terminology; Health Care Quality Standards; Medical Equipment; Quality Improvement; Quality Assurance and Effectiveness; Patient Sample Collection

Preferred Qualifications:

Clinical Laboratory Scientist Certification.
Master's degree in Management or healthcare related field.
Specialist Certification in Quality from American Society for Quality (ASQ) or equivalent.

Primary Location: California,North Hollywood,Sherman Way Central Lab W Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: Sherman Way Central Lab-Bldg A - Admin - Medical Group - 0806 Pay Range: $229000 - $265100 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 25 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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Expected Employee Conduct >