Exec Dir, Payment Integrity & AIS Medical Expense Solutions

Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Job Type:Standard
Job Level:Director/Senior Director
Travel:Yes, 10 % of the Time

Success Profile

These are the traits of the most successful members of our sales and account management team.

Communicator
Entrepreneurial
Persuasive
Strategic
Mission Driven
Tenacious

Our Culture

The Sales & Account Management team is filled with goal-oriented self-starters. These positions are fast-paced and performance-based, allowing you to fully utilize your skills and expertise to build a rewarding career. Kaiser Permanente recognizes and rewards team members for their success — leading to a high-performance culture where everyone is motivated and valued.

Hear From Our People

Jonathan

Associate Account Manager II

We have a great group of people who really value the needs and the relationships we have with our customers. Management has done an outstanding job of providing us with space to develop our skills and the resources and tools to be successful.

Danielle

Area Director of Account Management

I work with amazing people. Not only are they talented and focused on excellence, they all share a deep commitment to the organization and our customers. When I joined Kaiser Permanente, I learned that the greatest strength of the organization is its mission – to care for our members and our communities.

Pamela

Senior Executive Account Manager

In my 30 year career, I've spent 18 years with Kaiser Permanente – it's been my very best. KP's mission statement about focusing on the member and communities it serves is real! In addition to my incredible day to day teammates, I have had opportunities interacting with amazing doctors and other staff. There is no better place for me to work hard and have fun.

Exec Dir, Payment Integrity & AIS Medical Expense Solutions

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Description:

Job Summary:

The position is responsible for establishing and leading the National Payment Integrity Solutions shared service programs. To include:
Leading and managing National Claims Cost Containment/Payment Integrity programs, operations projects and initiatives to include (but not limited to) the following functional areas: COB/TPL/Work Comp cost avoidance and recovery; Code Editing technology strategy and rules management; Pre & Post Payment Audit/Claim review (including Clinical/Medical Audit); Internal and Vendor supported overpayment identification and Recovery processes (Collections, Credit Offset, Adjustment & Cash Posting); Data management and Decision Support reporting/analytic capabilities supporting both the Cost Containment/Payment Integrity functions as well as Regional/National leadership and financial planning functions; Operational Technology infrastructure and tools. Directing strategic planning for Cost Containment/Payment Integrity capability insuring alignment with National & Regional Claims strategy.

Essential Responsibilities:

National Payment Integrity
Develop, lead, operate and manage National Claims Cost Containment/Payment Integrity programs, operations projects and initiatives with objective of achieving claims payment cost avoidance and recovery targets.
Develop, lead, operate and manage National Claims Pre & Post Payment Audit/Claim review (including Clinical/Medical Audit) programs, operations projects and initiatives with objective of achieving claims payment cost avoidance and recovery targets.
Ensure that Kaiser Permanente (KP) is positioned to maintain ongoing regulatory compliance with respect to Payment Integrity processes across the continuum, including maintenance of the CMS, State Commercial and Medicaid standards of performance.
Provide leadership and guidance to Payment Integrity operational functions on reporting, workforce planning & management, data visualizations & performance management dashboards.
Partner/Collaborate with National Compliance on related Fraud & Abuse detection programs.
Oversee the development and maintenance of key operational relationships for the achievement of quality outcomes for Claims Cost Containment / Payment Integrity.
Lead programs to achieve continuous improvement in process standardization and performance.
Build and maintain responsive, motivated and efficient departments to ensure results orientation.
Partner with other KFHP/H and PMG executives to ensure leveraging of capabilities and sharing of best practices in Payment Integrity services. Communicate and provide visibility regarding NCA claim payment policies and processes
Engage with markets and provide excellent customer service to our market partners and external provider network ensuring an overall positive experience. Includes the active engagement at leadership meetings conducted by the Market Leadership to solve issues with the external provider network associated with NCA claim payment policies contract disputes and NPI programs. Develop strong collaboration to ensure superior service is provided to our members and providers.
Communicate results and progress to both technical and non-technical audiences effectively, including presenting to senior executives, industry conferences, technical seminars, or meet-ups.
Negotiate and manage strategic vendor programs supporting advanced Payment Integrity solutions to deliver substantial new medical expense savings opportunities.
Research industry trends and advancements in analytics and technology to ensure the latest systems, processes and tools are being leveraged for advancing claims Payment Integrity and related medical expense controls.
Manage and coach a team of senior level employees including directors, program managers, and technical staff.

Basic Qualifications:

Experience

Minimum ten (10) years experience in the health care industry
Minimum ten (10) years experience in payment integrity and medical expense cost savings programs
Minimum (8) years management experience in claims administration/operations, preferably in payment integrity and medical expense cost savings programs

Education

Bachelors degree is required

License, Certification, Registration

Additional Requirements:

Experience leading a diverse claims payment integrity program
Experience developing and implementing strategic vendor supported solutions
Experience with process improvement
Experience leading a shared service in a large organization
Internal or external business consulting experience
Ability to prepare and deliver presentations to executives

Preferred Qualifications:

Bachelors degree preferably in economics, mathematics or business
Masters degree in healthcare, business or related field is preferred.

Primary Location: California,Oakland,Ordway

Additional Locations:

Atlanta, GA
Denver, CO
Pasadena, CA
Portland, OR
San Diego, CA
Seattle, WA
Washington, WA

Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon- Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE Executives|NUE|Non Union Employee Job Level: Director/Senior Director Department: Po/Ho Corp - SSO-HP Admin - 0315 Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 10 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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