Executive Director, Clinical Operational Excellence and Medicare

The Permanente Federation LLC (the Federation) is the national leadership and consulting organization for the eight Permanente Medical Groups (PMGs), which, together with the Kaiser Foundation Health Plans (KFHP) and Kaiser Foundation Hospitals (KFH), comprise Kaiser Permanente. The PMGs employ almost 23,000 physicians, approximately 90,000 nurses, other clinicians and staff, and provide care to over 12.2 million Kaiser Permanente members. The Federation works on behalf of the PMGs to optimize care delivery and advance Permanente Medicine - medicine that is patient centered, evidence based, technology enabled, culturally responsive, team delivered, and physician led. The Federation, based in Oakland, California, is dedicated to serving and leading Permanente Medicine, the Permanente Medical Groups, and Kaiser Permanente in support of our patients and members.

The people-of The Permanente Federation support each other in-creating an equitable, diverse, and inclusive culture. We-strive to be empathetic in our interactions with each other-and-learn-from-our-mistakes. We are committed to strengthening-our impact by-representing-the diverse population of patients and physicians we serve while-upholding a culture of fairness and acceptance.

SUMMARY:
The Executive Director, Clinical Operational Excellence at The Permanente Federation serves as the national liaison to the newly formed Permanente Clinical Operations Excellence community with a focus on driving operational excellence and accelerated improvement across all PMGs and Kaiser Permanente markets in support of consistent care excellence and affordability for our patients and members. Additionally, this Executive Director will provide Federation leadership to the Medicare Turnaround initiative including oversight and management of day-to-day relationships with Medicare LOB leadership and PMG Medicare leaders, This role will partner with PMG physician leaders and Medicare LOB leadership to improve care to our members, grow the program and improve cost structure. This role will be accountable for ensuring appropriate physician engagement to improve care and affordability for our patients and members and support Kaiser Permanente-s competitiveness in the Medicare Advantage line of business. This role provides essential direction and support to the Permanente Clinical Operational Excellence physician leaders and Permanente Medicare physician leaders. The Executive Director will provide leadership, executive project management and coordination across the clinical operational communities of practice and promotes information sharing within and among The Federation, the Permanente Medical Groups (PMGs) and KHFP/H. The Executive Director may also oversee team(s) of consultants to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the development and implementation of clinical operational initiatives. Directs clinical operational priorities, organizational alignment, and prioritization of clinical operational initiatives. Drives the management of complex, cross-functional projects/programs and oversees the proactive monitoring and identification of client, project, program, and/or risks. Champions change management plans associated with initiatives. Oversees team members in the assessment of performance metrics to support clinical operational initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/or external resources. 

Essential Responsibilities:
- Serve as the operational excellence leader to accelerate clinical operational improvement and optimize integrated care delivery. Convene, consult and collaborate with physician leaders, operational leaders and subject matter experts, research key issues, collect and analyze quantitative and qualitative data, and develop strategic frameworks and operational playbooks/plans. 
- Vet and lead clinical operational initiatives by defining and framing complex issues and translating needs, issues/risks, and ideas into effective strategies and action plans. Assess multi-faceted, sophisticated issues/risks and propose alternatives; lead collective problem solving and foster interactions to lead groups through problem solving. Influence subject matter experts and functional leaders to explore new opportunities and/or leverage KP-s capabilities. 
- Provide staff leadership and expert consultation on the assessment, design, and development of clinical operational initiatives.  Serve as a trusted advisor to executive physician leaders.  Interface with Executive Medical Directors, Assistant/Associate Medical Directors, Chiefs of Service, executive administrative leaders and other operational leaders.  Lead internal teams of analysts, consultants, managers, and content experts. Collaborate with other Federation departments and appropriately hand-off work. 
- Oversee and direct analytical and project management in support of clinical operational excellence. Direct gathering of information and synthesize key issues, findings, and recommendations in written and verbal communications customized for specific audiences/needs. Develop project plans and timelines. Identify resource needs and obtain appropriate approvals/funding.  Ensure reports and information are accurate, timely and consistent, and that they satisfy senior management needs. Facilitate steering committee discussions/presentations.
- Actively search/research solutions in the marketplace to address clinical operational needs to improve quality, increase patient/member satisfaction, and improve financial performance.  
- Champion change management plans associated with clinical operational initiatives by leveraging and developing key stakeholder relationships to obtain support and buy in for changes. Partner with executive management, project/program champions, and operational owners to communicate and align improvement initiatives to accelerate and guide improvement. Empower stakeholders to embrace a change management mindset, understand intent and purpose, and foster a culture of change.
- Evaluate the effectiveness of clinical operational excellence initiatives pursued both in the near-term and long-term.