In addition to the responsibilities listed below, this position is also responsible for planning, developing, implementing, and maintaining efficient clinical and administrative information systems and technology; liaising between clinical areas, ensuring alignment with organizational goals and strategies; collaborating with stakeholders to identify, evaluate, select, and implement clinical and administrative information systems and technologies; developing and maintaining policies, procedures, and standards related to clinical information systems; developing and delivering training and education initiatives for clinical staff to optimize system usage and ensure compliance; leading incident management, issue resolution, and patient safety follow-up related to clinical and administrative systems and technology; leading audits and reviews to ensure project goals are met and system optimization is achieved; generating reports and leads communicating project progress, outcomes, and recommendations effectively to stakeholders; collaborating with interdisciplinary teams in integrating clinical documentation and administrative systems and associated technology use effectively within system parameters; developing direction for clinical computer systems and data management.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.


• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.


• Facilitates leadership and consultation by: independently providing expert consultation and leadership in designated areas of expertise; collaborating with interdisciplinary teams and stakeholders to influence strategic direction and address complex, large-scale projects/initiatives; communicating advanced knowledge and insights with peers and staff to drive innovation, technology, and ingenuity; and serving as a transformational leader, mentor and role model, fostering a culture of excellence and continuous learning.


• Facilitates policy development and implementation by: developing, revising, and implementing policies, procedures, and standards while providing recommendations for improvement with a focus on long-term impact; providing expert guidance and direction on interpretation and application of policies and procedures; developing, implementing, and revising policies, procedures, protocols, and educational programs to address complex regulatory challenges; and leading alignment with organizational objectives and strategic priorities, while anticipating and proactively addressing future regulatory or industry changes for organizational success. ensuring alignment with organizational objectives and strategic priorities; and anticipating and proactively addressing future regulatory or industry changes, driving strategic policy initiatives for organizational success.


• Facilitates regulatory compliance by: providing consultation using advanced and in-depth knowledge to ensure compliance in complex, large-scale projects/initiatives; leading and continuously monitoring audits, investigations, and chart reviews with a high degree of independence and innovation; developing, implementing, and revising policies, procedures, protocols, and educational programs to address complex regulatory challenges; and proactively anticipating and mitigating regulatory risks, driving strategic compliance initiatives for future organizational success.


• Facilitates evidence-based research and innovation by: participating in innovation opportunities to drive strategic goals and future success; and cultivating a culture of innovation, driving forward-thinking approaches and pioneering new solutions.


• Facilitates stakeholder engagement and collaboration by: engaging independently with leadership and internal/external stakeholders to build partnerships and drive long-term organizational objectives; representing patient, organizational, and stakeholder viewpoints with a focus on advocating for community interests, strategic alignment, and future impact; and fostering collaborative relationships and influencing decision-making at all levels of the organization to drive innovation and success.


• Facilitates training and education by: providing consultation, designing, and delivering advanced training sessions, seminars, and workshops for staff and practitioners; mentoring and coaching staff on complex policies, procedures, protocols, educational programs, and innovative best practices; evaluating training effectiveness and continuously refining educational strategies to meet evolving needs and ensure alignment with policies, procedures, and protocols; and collaborating with peers on continuously assessing learning needs and leveraging several teaching modalities to drive a culture of continuous learning and improvement.