Sales Services Specialist IV, National - Business Consulting

In addition to the responsibilities listed above, this position is also responsible for developing the plans and guiding others to support the National Sales Executive execution of prospecting, qualifying, quoting, negotiation, installation, and transition of a new sale; partnering with National Sales Executives to supporting the development of market-facing activities to maintain pipeline and prospecting activities, cultivating relationships, and facilitating the sale; initiating existing internal business operations and influences enhancements to solutions support, market research of emerging or available product functionality, and operational readiness assessment; creating and executing moderately complex strategy alignment practices to advance health-related programs, third-party vendor integration, and align employer and KP interests to drive new sales; and leveraging advanced knowledge to develop the reposition and retention of existing business for high-value, revenue generating, high visibility, global and national accounts.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.


• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.


• Participates in the administration of benefits and products by: executing internal business processes related to the benefits and product offering that Sales and Account Management teams are presenting to customers; serving as a resource for health insurance benefits and product offerings in case follow-up questions arise for personnel internal and external to the organization; and utilizing advanced knowledge of benefits policies to ensure that all alternate benefit requests meet benefit requirements and state and federal regulatory requirements.


• Engages in effective communication practices by: developing insights from external and/or internal engagements and making formal presentations to various audiences; creating and disseminating communications across teams to ensure that other team members are informed and up to date on important information and influencing events; and developing moderately complex content and communications to align messages or to advance the sale.


• Ensures that sales data are used advantageously by: conducting medium-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across teams; and utilizing moderately complex processes to conduct analyses for reporting on lead/prospect/customer accounts, sales, channels, activities, and or events to make strategic recommendations (e.g., membership and account trends) and action plans.


• Creates a positive lead/prospect/customer and/or channel partner experience by: developing moderately complex strategies to build upon and leverage existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrators (TPA) to demonstrate value and build commitment independently; assessing lead/prospect/customer and/or channel partner needs, and providing solutions that link to KPs mission, vision and values, service quality, and current product and service offerings; utilizing advanced knowledge of product, service, and ratings to respond to, encourage, and educate leads/prospects/customers, brokers, and consultants about added services and product enhancements in moderately complex situations; and facilitating collaboration between teams to identify opportunities to better meet the needs of leads/prospects/customers and/or channel partners.


• Engages in project management efforts by: developing plans for moderately complex project logistics (e.g., process enhancement initiatives), including time and resource management, and quality checks for initiatives; taking accountability for meeting deadlines, resolving moderately complex lead/prospect/customer and/or channel partner questions, and escalating critical issues and discrepancies when needed; identifying and implementing goals, deliverables, and key milestones for moderately complex projects containing multiple workstreams; completing complex tasks within customer focused business units/lines of business (LOBs) across the organization to contribute to the strategic direction of projects and executing action plans; and applying moderately complex strategies for the continuous improvement of tools, technology, and processes to optimize effectiveness.


• Participates in sales process execution efforts by: processing and determining key objectives for incoming lead/prospect/customer and/or channel partner information for Sales Account and Management colleagues; ensuring the execution and coordination of all moderately complex business processes related to lead/prospect/customer and/or channel partner requests; advancing the communication of information on progress, process, and requirements for lead/prospect/customer and/or channel partner information in a timely manner, across teams; applying strategies to align lead/prospect/customer and/or channel partner requests and engagement strategies to address moderately complex challenges; and ensuring the development and provision of comprehensive and compelling responses to lead/prospect/customer and/or channel partner requests which effectively position, differentiate, brand, and promote KPs diverse range of products and services.