Associate Regional Administrative Officer, Behavioral Health Service Lines

In this role, the ARAO will provide unified operational leadership for a region-wide service line that currently spans multiple programs and directors. The ARAO will drive cohesive strategy development, align resources across diverse venues of care, lead long-term planning, identify opportunities for transformational change, and represent Behavioral Health with internal and external partners to advance region-wide approaches and remove barriers to implementation.

Job Summary:

In addition to the responsibilities listed below, this Associate Regional Administrative Officer (ARAO) role is also responsible for developing, adapting, and operationalizing TPMG strategy across the region; identifying opportunities for strategic action and innovation; advancing areas of regional strategic priorities for multi-service lines and various programs to ensure alignment with TPMG strategy and goals; and representing TPMG interests through participation in KP-wide enterprise and region-wide leadership steering committees and peer groups.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
• Directs ambulatory operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
• Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary ambulatory leaders and service lines; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level.
• Oversees improvements to patient-centered operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success and sustainability of strategic improvement projects across the organization.