Receipt & Fulfillment Coordinator III

In addition to the responsibilities listed below, this position is responsible for responding to routine and some non-routine employee requests for information; entering, processing, and retrieving employee and other human resources-related information in records (e.g., benefits, disability, transfers, workers compensation), with limited supervision; following instructs to batch, sort, and categorize incoming packages based on priority levels and document type; batching, scanning, and indexing information packages (e.g., employee questionnaires, applications, subpoenas, terminations), validating the information, and producing requested documents; manages the indexing of files correctly in the event of receiving anonymous documents, sending the files to queue for correction, and indexes unclassified documents with little supervision; assisting with clerical support (e.g., filing, file requests, photocopying, mailing, and word processing) as needed; helping to send routine fulfillment/employee benefit packets to employees.

• Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.


• Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.


• Applies methodology to mail distribution by: receiving, sorting, filtering, and delivering inter-department and external mail, with limited supervisors guidance; applying working knowledge of relevant tools to document mail data (e.g., incoming packages) with limited guidance; searching for packages that were not received, with limited guidancepreparing outgoing mail (e.g., ensuring postage is acquired and in stock) following instructions while also posting, delivering, and sorting outgoing mail; and distributing certified mailing leveraging an understanding of mail software (e.g., Walz) to obtain address information and to track the certification of receipt electronicallyand searching for and resolving basic issues with packages that were not received.


• Leverages working knowledge in shipping tasks by: following internal and external shipping standards; preparing (pack, label, and stock/restock) shipments and materials for outgoing mail to all mail carriers (USPS, DHS, UPS, FedEx) with limited supervision; and following instructions regarding changes to shipping standards for improvements to efficiency in preparation process, with general direction from manager.


• Applies expense management methodology by: engaging in documenting, as needed; and determining most cost-efficient decision when choosing from a selected group of vendors for shipping, while taking into considerations the packages priorities.


• Carries out routine inventory management by: tracking, ordering, stocking, and responding to requests for supplies.


• Contributes to vendor relationships by: identify issues with vendor equipment and escalating to supervisor or Facilities for repairs or replacements, as needed; and partnering with teams to escalate work to vendors.


• Applies standards and policies for communication to members/doctors/employees by: applying processes knowledge to handle requests for information from members/doctors/employees by following KP information distribution and industry guidelines, with limited instruction from senior colleagues; and distributing some information to necessary parties with direction and some clearance from senior employees if needed.