Senior Manager, Program Management, Strategy Execution

About the Team
The Regional Portfolio Management Office (RPMO) serves as Kaiser Permanente Northern California's strategic execution partner, working directly with executive leaders to translate strategy into action. Through portfolio management, consulting, performance improvement, and analytics, we help prioritize the highest-value opportunities, implement transformational initiatives, and drive measurable outcomes across quality, consumer experience, affordability, workforce, growth, and community health. Our work spans regional functions and local medical centers, enabling sustainable performance improvement for the people, members, and communities we serve.

About the Role

The Senior Manager, Portfolio Management & Consulting Services provides strategic and operational leadership for a team that helps shape, prioritize, and execute some of Kaiser Permanente Northern California's most important initiatives. This leader serves as a trusted advisor to executives, guiding portfolio strategy, resource alignment, and organizational transformation efforts while developing a high-performing team of consultants and portfolio management professionals. Through strong partnerships, disciplined execution, and a focus on measurable outcomes, the Senior Manager helps drive sustained performance across quality, consumer experience, affordability, workforce, growth, and community health priorities. 

As a key thought partner to Northern California executives, this leader helps shape strategic decisions, challenge assumptions, and translate organizational priorities into focused, executable portfolios. The Senior Manager is responsible for advancing portfolio maturity across assigned portfolios by establishing effective approaches to strategic prioritization, governance, operating models, resource alignment, performance monitoring, value realization, and execution. Success in this role is measured by the ability to help leaders turn strategy into sustainable results.

The Senior Manager also leads a team of managerial consultants focused on strategic problem-solving, performance improvement, and change management. As a player-coach, this leader balances direct involvement in complex organizational challenges with the ongoing development of a high-performing team known for delivering measurable value, serving as trusted thought partners, and building strong relationships across the organization. The role requires a commitment to both exceptional results and an exceptional employee experience, fostering a culture grounded in accountability, collaboration, continuous learning, authenticity, and work-life balance.

The ideal candidate has a demonstrated ability to influence senior leaders, navigate complexity, align stakeholders around a shared vision, and build organizational capability. They are passionate about developing future leaders, improving how strategy is executed, and ensuring that the organization's highest-priority initiatives deliver meaningful and measurable outcomes.

In addition to the responsibilities listed below, this senior manager position is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing and forecasting evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for managing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Manages the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Oversees development and execution of highly complex program plans, including scope identification and management, schedule, inter-dependencies, and resource forecast. Proactively manages and monitors the program financials of multiple large-scale programs and ensures they are managed within budget allocations. Oversees and drives program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Establishes and drives proper allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Manages programs team(s) members and holds team members accountable for results. Provides guidance to teams in reference to internal and/or external resource requests based on the alignment of team member skills and program demands. Empowers teams to develop and communicate a clear vision of program goals and objectives to the team. Delivers performance feedback to project managers.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Manages adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Manages the alignment, buy-in, engagement and support of diverse programs stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior and/or executive management, and business leaders; and clarifying accountability and authority across stakeholders. Builds close relationships with key stakeholders across multiple functions based on their level of influence and decision making. Manages programs goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for programs delivery by partnering with programs sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to senior and/or executive audiences. Engages with senior and/or executive stakeholders to identify long term value to the organization and define success.
• Manages vendor performance and provides guidance for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Manages relationships and contract negotiations with vendors, and resolves issues with vendor invoices.