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Senior Manager, Quality & Safety Improvement, Patient Safety

Primary Location Pleasanton, California Schedule Full-time Shift Day Salary $174400 - $225610 / year

Job Number 1366313 Date posted 07/02/2025

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Job Summary:

In addition to the responsibilities listed above, this position is responsible for managing patient safety programs and initiatives by strategizing with relevant teams and leaders to coordinate responses and action plans to address reported significant events including safety hazards, accidents, incidents, threats; and collaborating with key stakeholders and senior management to develop patient care and satisfaction programs which aim to improve outcomes.

Essential Responsibilities:

Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.

Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.

Manages data collection and analyses to support quality improvement efforts by: overseeing statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review; integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns; presenting and interpreting quality improvement metric reports to demonstrate improvements and effectiveness of quality improvement programs to a variety of technical and nontechnical senior management and key stakeholders; and serving as a technical expert to senior management by interpreting trends, potential errors, and other analyses, by facilitating discussions on problem resolution for data source analysis, and by advising on the integration.

Manages quality improvement and improvement risk management efforts by: leading corrective action plan for areas of improvement identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across departments and regions; ensuring process improvements are compliant with established internal and external regulation requirements at the local and state level; developing the processes for root cause analysis, failure mode and effect analysis, and other assessments in response to significant events near misses, and good catches in order to identify areas of improvement and evaluate newly internalized processes and programs; and developing the escalation process for high-risk issues and trends.

Manages quality improvement performance metrics development, collection, and utilization at the facility level by: implementing best practices in the development of performance metrics, standards, and methods to establish improvement success; consulting with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical, meet multidisciplinary standards, and are approved by senior management; and managing the delivery of measurable results and alignment with strategic objectives by integrating metric utilization into workflows, and providing expertise in the development of project structure, charters, metrics, and work agreements throughout the project lifecycle.

Directs the development of multiple quality improvement initiatives by: leveraging the application of advanced technology, methods, and tools to develop stakeholders capabilities for process improvements; integrating the use of advanced data-driven improvement principles, tools, and problem-solving methods, including Lean/Six-Sigma concepts and techniques using quality improvement metrics; synthesizes key information and works to break down issues into logical parts for the creation of milestones, detailed workplans, and documentation practices in order to create a clear, logical, and realistic plan; and consulting with related departments, such as Legal, Claims, Risk Management, Compliance, Service and Access, and Member Relations, to implement quality improvement processes to have consistent design and application of improvement methodologies.

Serves as the subject matter expert for quality improvement processes and regulations for within departments, facilities, internal and external committees, and key stakeholders by: providing consultation on the interpretation and interaction of current policies, and how they interact with the current climate, and potential changes to regulations and legislation; leading committees, projects to influence decisions on the enforcement, development of policies or procedures of regulations and auditing processes; maintaining collaborative, results oriented partnerships to ensure and advice on organizational capability to remain compliant; empowering educational programs to raise awareness for current and changes in regulation requirement, internal concerns, and system/database usage; and identifying systematic barriers which cause issues and weighs practical, technical, and KP capability to develop corrective actions.

Fosters and empowers continuous learning and stakeholder development through quality performance review processes by: developing utilization and performance reviews processes at the regional level by utilizing multidisciplinary criteria and guidelines, and takes a systematic approach to quality improvement; developing the standards for performance areas of improvement for at the facility/state level, provides feedback and coaching as needed, and standards for corrective action plans; presenting performance review reports at the region level to department managers; and identifying the need for special training and educational programs related to process improvement for quality improvement programs for department managers and senior management.

Minimum Qualifications:

Minimum three (3) years of experience in a leadership role with direct reports.

Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.

Minimum five (5) years of experience in clinical setting, health care administration, or a directly related field.

Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum seven (7) years of experience in heath care quality assurance/improvement or a directly related field OR Minimum ten (10) years of experience in heath care quality assurance/improvement or a directly related field.

Licensed Clinical Social Worker (California) OR Occupational Therapist License (California) OR Pharmacist License (California) OR Speech-Language Pathologist License (California) OR Registered Nurse License (California) OR Physical Therapist License (California) OR Doctor of Medicine License (California) OR Respiratory Care Practitioner License (California)

Professional in Patient Safety Certificate within 24 months of hire OR Professional in Healthcare Risk Management Certificate within 24 months of hire OR Professional Healthcare Quality Certificate within 24 months of hire

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Patient Safety; Negotiation; Business Process Improvement; Risk Management; Compliance Management; Health Care Compliance; Health Care Policy; Applied Data Analysis; Health Care Data Analytics; Learning Measurement; Consulting; Managing Diverse Relationships; Delegation; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment; Health Care Quality Standards; Quality Improvement

Preferred Qualifications:

Master's degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field.
Health care clinical license from the practicing/applicable state (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker).

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: Oakland Reg - 1950 Franklin - Rgnl Patient Safety - 0201 Pay Range: $174400 - $225610 / year Travel: Yes, 5 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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