SVP, Member, Care and Coverage Application Services

The Senior Vice President, Member, Care, and Coverage Application Services is a transformational enterprise IT executive responsible for setting the strategy and overseeing the delivery, modernization, and optimization of application services and technology capabilities that enable Kaiser Permanentes Integrated Care and Coverage model across National Health Plan, Care Delivery, and Coverage.

This role serves as the primary technology partner to National Health Plan and Care Delivery leaders across the enterprise and markets, translating clinical, operational, and coverage priorities into integrated, scalable, secure application solutions. The role unifies application strategy, delivery, and modernization to enable seamless end-to-end experiences for members, care teams, and physicians, while balancing national consistency with market needs.

The Senior Vice President consolidates accountability for defining and governing the enterprise application portfolio, integrated product and technology roadmaps, and technical delivery strategies. This includes alignment of DevSecOps pipelines, integration with underlying technology strategies, and ensuring availability, resiliency, and recovery metrics are achieved or exceeded. The role drives simplification, standardization, innovation, and measurable value realization across care delivery, member services, and health plan operations.

Leading a multidisciplinary organization, this executive fosters a culture of partnership, innovation, continuous improvement, consumer centricity, and inclusion. The role partners extensively with executive leadership across the Integrated Care and Coverage organization, Permanente Medical Groups, Medical Foundation, enterprise functions, and external vendors to advance Kaiser Permanentes mission and competitive advantage.

As a member of the ITSO Core Leadership Team, this position reports directly to the Chief Information and Technology Officer and holds accountability for Information Technology Sarbanes Oxley compliance, serving as Mega Process Owner for several critical IT processes. The role consistently upholds Kaiser Permanentes Principles of Responsibility, including ethics, integrity, privacy, security, and regulatory compliance.

• Leadership responsibilities include delivery of strategic, technology, financial and organizational goals for the Information Technology and Security Office (ITSO).
• In addition to day-to-day operations, the Senior Vice President, Member, Care, and Coverage Application Services is responsible for the information and technology aspects of investment projects ranging in size from large programs approved by the Kaiser Permanentes Board of Directors to smaller, product-specific enhancements.
• The Senior Vice President, Member, Care, and Coverage Application Services will drive innovation across the portfolio of applications that it is accountable for, and partner closely with ITSO groups to ensure technology alignment.
• The Senior Vice President, Member, Care, and Coverage Application Services will build and develop an experienced executive leadership team to deliver highly complex technical solutions and highly available/reliable/scalable operating services that are both pragmatic and cost effective. The senior executive must work across Kaiser Permanentes key internal and external stakeholders to get alignment on strategic goals and priorities.
• Strategic Leadership & Direction:
• Develop, in conjunction with key stakeholders, the enterprise-wide vision and long-term strategy for the Membership, Care, and Coverage applications, platforms, and technology portfolio.
• Transform, modernize, and adopt new ways of working (e.g., Theory of Constraints, Systems Thinking, and others) and advance technologies (e.g., Cloud, DevSecOps, AI/ML, automation) across all lines of business to accelerate value creation.
• Guide the prioritization, development, and commercialization of products and platforms, ensuring alignment with Kaiser Permanentes strategic, regulatory, and operational imperatives.
• Product Management & Innovation:
• Lead the definition and delivery of the Membership, Care, and Coverage applications, platforms, and technology portfolio including clinical ancillary solutions (e.g., imaging, pharmacy, and other), retail, and member-facing technology solutions (e.g., web, mobile, and key experiences).
• Foster a culture of continuous improvement, leveraging data-driven insights, industry trends, and emerging technologies to drive differentiation and value creation.
• Collaborate with experience and market teams to develop consumer-centric products and seamless digital journeys.
• Platform Engineering & Modernization:
• Oversee the architecture, deployment, and operations of enterprise platforms, shared capabilities, and cloud infrastructure supporting digital experiences and IT modernization.
• Champion the adoption of platform-as-a-service, DevSecOps, and reusable assets to accelerate development and reduce costs.
• Establish and promote technical standards, reference architectures, and best practices for scalable, secure, and reliable solutions.
• Application Delivery & Integration:
• Lead the Application Delivery Services function, encompassing software development, testing, architecture, usability/change management, and deployment for care delivery applications.
• Drive large-scale program execution, agile and DevSecOps practices, and integration of digital and legacy systems to enable business transformation and operational excellence.
• Ensure robust governance, performance measurement, and continuous optimization of application portfolios.
• Care and Member Coverage Technology:
• Direct the development and optimization of IT assets supporting member services, health plan operations, claims, provider technology, and care delivery tools (e.g., pharmacy, lab, imaging).
• Partner with business leaders to ensure regulatory compliance, support sustainable membership growth, and respond to evolving market demands.
• Advise senior leadership on technology strategy and represent Kaiser Permanente to key vendors, regulators, and industry groups.
• Cross-Functional Collaboration & Stakeholder Engagement:
• Build and maintain strong relationships with executive leaders, clinical partners, business units, and external stakeholders to ensure alignment and successful delivery of technology initiatives.
• Drive transparency, communication, and shared accountability across the enterprise.
• Functional areas of responsibilities include:
• All Membership, Care, and Coverage applications, platforms, and alignment with enterprise technology standards and security requirements.
• Federal Regulatory Programs: Maintain and enhance processes, tools, and capabilities to support reporting requirements and comply with all Federal and State regulations.
• Data Management: Ensure Membership, Care, and Coverage applications, platforms, and technologies align with Kaiser Permanentes data asset and analytics strategy.
• Artificial Intelligence: Ensure Membership, Care, and Coverage applications, platforms, and technologies leverage artificial intelligence responsibly, safely, and securely in alignment with Kaiser Permanentes Principles of Responsibility and policies.
• Capability and Platform Engineering: Lead development, deployment, and operations of platforms and capabilities for digital experiences, and IT/enterprise-wide technology modernization efforts including public cloud infrastructure.
• Manage and maintain vendor and supplier relationships.
• In addition to the operational accountabilities described above, the Senior Vice President, Member, Care, and Coverage Application Services advises senior leadership on application and technology matters and represents Kaiser Permanentes interests to key vendors and outside agencies and interests.