Pharmacy Operations Specialist V

Role models a patient focus throughout ones work and guiding others on how to identify patient related issues, challenges, possible improvements and championing action and change that directly impacts patient safety. Leads and orchestrates across interdisciplinary teams to implement and evaluate pharmacotherapy safety practices and initiatives. Consults on the interpretation and interaction of current pharmacy policies, and how they interact with the current climate, and potential changes to regulations and legislation. Drives efforts to create, design, and help implement strategic plan to support improvements to service, quality, people, affordability, and regulatory initiatives.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.


• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.


• Plans for the effective development and implementation of patient care activities to pharmacy and healthcare professionals by: guiding the usage of analytics and informatics to track prescription use data and support patient-facing teams and professionals; closely collaborating with and engaging in meetings committees to gain support of front-line operations; and role modelling a patient focus throughout ones work and guiding others on how to identify patient related issues, challenges, possible improvements and championing action and change that directly impacts patient safety.


• Supports a wide array of functions within operations and looks across the entire pharmacy landscape to ensure consistency and best practices by: leading and orchestrating across interdisciplinary teams to implement and evaluate pharmacotherapy safety practices and initiatives; identifying and overseeing pharmacy operations initiatives and programs that directly support the day to day functioning across pharmacies and orchestrates across relevant groups on the rollout, staffing, education, etc. requirements; and overseeing a broad set of operational needs (e.g., workflow management, policy management, systems improvement, etc.), ensuring and developing policy compliance standards, and identifying and creating recommendations regarding possible process or system improvements.


• Contributes to service, affordability, people, quality of care, and regulatory pharmacy goals by: driving efforts to create, design, and help implement strategic plan to support improvements to service, quality, people, affordability, and regulatory initiatives; evaluating data trends from and contributing to the creation of tools and dashboards to enable implementation of new programs and initiatives; interpreting and applying moderately complex new laws and rules from regulatory agencies and ensures application into operations (e.g., FAQs to markets); building and socializing new tools to ensure awareness and use; influencing the strategic direction and evolution of accountability dashboard to ensure rules are followed; and designing and contributing to the implementation of key affordability metrics in alignment with pharmacy operational goals.


• Serves as a subject matter expert for quality improvement processes and regulations within assigned area by: providing consultation on the interpretation and interaction of current policies, and how they interact with the current climate, and potential changes to regulations and legislation; serving as a technical subject matter expert on committees and coordinating more impactful sub-projects to drive improvement within various areas of specialty; leading large scale quality and safety related projects by developing, conducting, coordinating plans and activities, and regularly identifying quality improvements related to medication safety; independently reviewing innovative research and creating complex reports; and anticipating issues and weighing practical and technical considerations in addressing issues and coordinating with the appropriate stakeholders to develop resolutions; guiding and mentoring other team members on the proper usage of drug management; guiding members, patients and/or healthcare providers to understand appropriate use and application of prescribed medication and proactively provides drug information to relevant healthcare providers to challenge conventional thinking; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and analyzing, tracking, and reporting detailed member data to help assess plan outcomes.