Staffing Specialist - Continuing Care (On-Call)

Coordinates, facilitates and manages 24-hour staff visit scheduling process of the Continuing Care Services Department for Home Health and Hospice, Home Infusion Nursing, Palliative Care, and Physical Medicine to meet identified operational objectives in a manner consistent with department policies, union contracts, operational efficiency and mission. Makes possible the delivery of most effective, timely, quality care to the homebound patient.

• Manages staffing/fulfillment/patient needs of the CCS Department by coordinating resources with the needs of the CCS Department by scheduling staff for home visits in a manner that makes possible maximum staff productivity and cost control. Matches patient needs and patient location with staff availability, skill, workload, union seniority and geographical assignments. Initiates supervisor contact to augment or reduce staff as necessary. Acts as a resource to supervisors, managers, directors, and support staff to meet informational needs. Analyzes, assesses, projects, and produces accurate and timely staff schedules to ensure appropriate staff/patient coverage. Follows appropriate regional and departmental policies and procedures, Local 49 and OFN union contracts. Effectively maintains daily accurate computerized records of admissions, discharges, visits needed, visits scheduled, staff availability and skills, visit allocation system points, and statistical data. Prepares daily statistical reports. Facilitates staff/patient visit scheduling that minimizes professional staff overtime and mileage, outside referrals and unnecessary visits while maximizing staff productivity and operational efficiency.
• Facilitates communication between physicians, patients/families, department supervisors and managers, Home Health/Hospice, Home Infusion, Palliative Care, and Physical Medicine staff using pagers, written messages, computers and voice mail. Effectively communicates with clinical supervisors to coordinate staff/patient visit needs. Makes decisions without prior approvals, which include creating solutions, problem solving/negotiating, conflict resolution, and setting personal work priorities. Informs appropriate staff of patient discharge or death in a timely manner.
• Participates in departmental quality management activities including performance measurement of scheduling processes.