Appointments Clerk
Under the direct supervision of the Appointment System Coordinator, schedule and cancel appointments in accordance with facility policies and procedures. Perform relate clerical activities and communicate with medical staff as necessary.
Heavy telephone volume-Answer 20 or more incoming call per hour in courteous, professional manner, determining the disposition of the call and process per protocol.
This includes
- schedule and/or reschedule appointments of various services via Healthconnect/ PARRS systems and messaging clinic personnel or physicians using email.
Must apply and retain thorough knowledge of all policies/procedures. Must convey proper information and/or instructions to patients.
Perform varied clerical work involving a high degree of independent judgment, speed and accuracy.
Maintain a calm and helpful attitude and reassure the patients as necessary.
MAKING APPOINTMENTS Secure written appointment request and accept other appointment requests. Evaluate appointment request and determine type of appointment needed. Contact patient for clarification when necessary. Make appointment in accordance with facility policy and the Booking Appointments PAT section of the PARRS Operators Manual. Refer patient to nurse or other provider when indicated. When necessary complete chart locators and route to chartroom.
Preferred Qualifications/Experience (preferred but not required based on standard
25 wpm
One year experience in the health care environment or a position of equivalent
responsibility which provides the knowledge, skills and abilities of this position.
- Knowledge of KPMC operational procedures preferred.
- Experience in dealing with the public demonstrating effective telephone communication skills.
- Ability to follow standard clinic procedures and perform varied clerical duties involving a degree of independent judgment requiring speed, accuracy and follow through.
- Ability to perform job functions without constant supervision.
- Ability to cope with the every day pressure of direct contact with patients and/or family members under stress and handle emergency situations.
- Ability to demonstrate effective oral and written skills in the English language.
- Ability to sit and use a computer terminal for extended periods of time and wear telephone headset.
- Must be service-oriented individual and maintain the highest level of courtesy to patients, members, staff and co-workers.
- Must be dependable, personable and able to meet the public amicably.
- Good references demonstrating stability and excellent attendance.
- Medical terminology certificate preferred or good knowledge of medical terms used in a medical office.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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