Patient Access Coordinator

This role functions as the primary point of contact for patients and is responsible for ensuring an efficient and effective patient intake process within the healthcare facility. This role supports operational performance by coordinating patient admissions, verifying insurance eligibility, and facilitating appropriate patient flow across service areas. The position requires strong customer service capabilities, attention to detail, and a working knowledge of healthcare administrative and revenue cycle processes. Core responsibilities include patient registration, insurance verification, copayment collection, appointment scheduling, and the accurate maintenance of patient information in accordance with organizational standards and regulatory requirements.

• Greet patients and verify their demographic and insurance information.
• Enter and maintain accurate patient information in the electronic health record system.
• Verify patient insurance coverage and explain benefits, copays, and deductibles.
• Assist patients with completing insurance forms and required documentation.
• Coordinate with clinical staff to ensure timely patient appointment scheduling.
• Manage cancellations or rescheduling as needed.
• Collect co-pays and other patient payments at the time of service.
• Provide patients with information regarding billing processes and payment options.
• Assist with resolving billing issues and discrepancies.
• Answer patient inquiries in person and over the phone.
• Provide information about clinic services, locations, and procedures.
• Assist patients with mobility needs, including providing wheelchairs or other assistance.
• Maintain accurate and up-to-date patient records.
• Ensure all patient information is kept confidential and complies with HIPAA regulations.
• Prepare and distribute patient documentation as required.