A unique approach to mental health.
Enable extraordinary moments.
Mental Health Assistant
Mental health is an essential component of total health. As mental health professionals, we’re on the front lines every day, using the latest advances to help those in need. If you share our passion for care and our commitment to helping those around us, you’ll have the resources you need to make a real difference. Our services include adult and child therapy as well as help with addiction and eating disorders.
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Job Type:Standard
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Job Level:Individual Contributor
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Travel:No
Success Profile
These are the traits of the most successful members of our behavioral health team.
- Adaptable
- Compassionate
- Good listener
- Proactive
- Results Driven
- Versatile
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
Our Culture
We offer a mental health environment that's unique both in the way we treat our patients and in the way we support our health care professionals. Here, we practice evidence-based care in a team setting that’s focused on the needs of the individual, the family and the population as a whole. This gives your patients the opportunity to work towards achieving their physical, mental, and behavioral health goals. On our teams, we hold social justice as a shared value and are committed to addressing and eliminating stigma associated with mental health and addiction. Working as part of a team also helps support your own career growth while you provide high-quality strengths-based, brief, solution-focused, and episodic mental health care.
Hear From Our People
Aaron
Psychiatric Social Worker
Kaiser Permanente has been an excellent platform for me to grow as a professional. The organization has demonstrated its commitment to the continued growth of its employees through the training it offers and encourages. I’ve always resonated with the organization’s integrated approach to health care, and its recognition of how essential good mental health is to a person’s overall well-being.
Breeza
Licensed Certified Social Worker
I would recommend and do recommend workingfor Kaiser Permanente. It’s a professional, clean,friendly, fast-paced environment and there is a real trustand respect for clinical staff no matter what role weserve. I love feeling valued and heard and am thankful tohave found an environment that providesthat.
Janice
Licensed Marriage & Family Therapist
This is the best place to work because ofthe commitment to the total health of our members, thework/life balance, the possibilities to use clinical skillsin a variety of capacities within the organization andopportunities for personal and professional growth. Asemployees of Kaiser Permanente, we all have a voice and areencouraged to use it.
Gabriela
Clinical Program Manager
At Kaiser Permanente, I have opportunities to learn and work in a professional setting with people who are passionate about patient care. I love my career as a therapist and now as a manager! I really enjoy helping others and learning new interventions and modalities. These ensure my personal and professional growth.
Laura
Psychotherapist
Kaiser Permanente is a health care leader who sets trends and makes a difference in industry practices and protocols. I like the extraordinary resources available to do my job, the servant leadership of my manager and director, and the high standard of business and clinical ethics.
Amie
PsyD, Clinical Psychologist
We’re an innovative, vision-forwardcompany. While Integrative-Care models are relatively new,we’ve been on the frontlines of building out ahigh-functioning integrated team for over a decade. Withinthis model of care, we’re pushed to think out of the boxwhen it comes to patient care, be collaborative, andsucceed in a fast-paced environment.
Carol
PhD, Licensed Certified Social Worker – Clinical
Kaiser Permanente demonstrates itscommitment to their employees’, has a top-notch salary andcompensation package, and has a leadership body that iswell trained and supportive. As a Clinician and a Manager,I am very impressed with our commitment to qualityoutcomes. I have truly found a home here and would behonored for Kaiser Permanente to be my last professionalstop in my career.
Michael
PsyD, Licensed Marriage and Family Therapist, Psych Social Worker
Kaiser Permanente, in my opinion, is agreat mix of professional, friendly and fast-paced. Theyallow me to be who I am and let me have a voice. I lovebeing a therapist and I’m very proud and excited about theGender Assessments and transgender group work beingconducted. I’m helping the LGBT community and making thispopulation feel comfortable throughout their care journey.Kaiser Permanente is a breath of fresh air to me in mywork.
Kashonda
Psychotherapist
I appreciate how Kaiser Permanente strivesto reflect inclusivity and representation throughout theorganization. I’m excited about an internal cliniccomprised of African American clinicians dedicated tosupporting the health needs of the African diaspora. I’mproud to be part of committees that intentionally promoteequity, inclusion and diversity. These things combined withthe benefits, opportunities and people make KaiserPermanente a great place to work.
Mental Health Assistant
The MH Assistant is a member of the Mental Health team and provides supportive services to MH clinical staff by assisting them in securing resources for patients, answering/resolving/routing phone calls and messages, and performing patient-related administrative duties. Performs low level patient observations and coordinates the hospitalization process. Works with patients who have low to medium care needs to identify resources, barriers, goals, actions, and follow up plans. Gathers and documents information in the electronic medical record.
- Patient communication/call handling and management: Answers the nursing line. Gathers and documents information about the nature of the call, recognizes the need for intervention by clinical staff, resolves issues around prescription status/process and appointment availability. Communicates and collaborates with MH clinical team members in implementing care. Documents accurate information in proper format.
- Administrative support: Supports MH clinical team with data entry, coordinating flow of patient information, message sorting, faxing and filing. Cooperates and communicates effectively with other team members to enable a seamless patient experience.
- Pre/post hospitalization processes: Assists with the pre and post hospitalization process as directed by the clinical team. This includes reviewing post-hospitalization appointments to ensure timeliness, arranging transportation, printing AVSs, making phone calls to relay information, faxing paperwork. Observes patients awaiting hospitalization in order to answer questions about the process or notify the clinical team if the patients need assistance.
- Patient support: Provides system navigation support to patients and their family members by orienting them to the MH clinical team members, the services and resources available, and the means of access to those services/resources. Helps patients with low to medium care needs to identify resources and barriers. Works with patients to clarify goals, planned actions, problem resolutions, and follow up, in accordance with the patients Care Plan as developed by the clinical team. Documents interactions in the electronic medical record.
- Minimum one (1) year of community or customer service.
- Associates degree OR two (2) years of experience in a directly related field OR completion of a vocational school certificate in a related field.
- High School Diploma OR General Education Development (GED) is required.
- Basic Life Support required at hire
- Effective verbal and written communication skills.
- Organizational skills.
- Ability to muti-task; Work independently; Able to be effective in a multidisciplinary team environment.
- Computer literacy including Word, Windows, Excel, and other Microsoft products.
- Understanding and sensitivity to how socioeconomic, environmental, cultural, and other factors influence health.
- Behavioral health or health care coordination.
- Bachelors degree in psychology, social work, or other social services field.
Navigating the Hiring Process
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Industry Leader
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Careers in Mental Health
Join a team that helps empower our members to achieve all of their physical, mental, and behavioral health goals. Learn more about our culture, programs, and opportunities.
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Mental Health Training Programs
Comprehensive programs where more than 200 mental health trainees can work and learn in communities across Northern California.
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Mental Health and Wellness
A growing collection of resources where patients and caregivers alike can find answers to the many common mental health questions.
Mental Health at Kaiser Permanente
Our collaborative team of caregivers is each focused on using the latest advances and our own skills to improve outcomes for our members and advance our collective understanding of mental health.
Our Events
Want to talk to a member of the Kaiser Permanente team? Meet us at an upcoming hiring event.
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