Project Manager VI, Security Service Management

Oversees delivery of large-scale projects from initiation to close-out. Drives the completion of the work of multiple project teams by evaluating internal and/or external resources and providing feedback on team composition. Proactively monitors, identifies, and mitigates risks, issues, and trigger events within and across multiple inter-dependent projects. Ensures the alignment, buy-in, engagement, and support of project stakeholders. Reviews vendor performance levels, provides direction on service improvements or revisions to strategy, and facilitates contract negotiations with vendors.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Oversees the delivery of large-scale projects with responsibility and accountability for project outcomes from initiation to close-out. Analyzes, integrates, and manages complex project plans which include scope identification and management, schedules, inter-dependencies, and resource forecasts. Manages and monitors the project financials of large and complex projects. Monitors overall project performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and makes adjustments as needed. Leads project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Assists in the establishment and management of proper project management practices in regard to allocation of resources, schedules and task assignments.
• Drives the completion of the work of multiple project teams. Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and project demands. Creates and communicates a clear vision of project goals and objectives to the team. Provides guidance and feedback to team members.
• Proactively monitors, identifies, and mitigates project risks, issues, and trigger events across multiple inter-dependent projects by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of project activities to policies and procedures by ensuring project plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Determines project goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for project delivery by partnering with project sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences.
• Reviews vendor performance to provide direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Facilitates contract negotiations with vendors, and reviews and resolves issues with vendor invoices.