Senior Manager, Operations - Staffing Office: Scheduling and Timekeeping

Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Leads strategic business planning and development by: conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; organizing, leading, and defining advanced structures of work including project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as serve as a director when needed; and leading team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for department or functional initiatives.
• Oversees project execution and management efforts by: championing team members to collaborate with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; sponsoring advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others across function and organization to implement them; and setting standards across organizations and influencing enterprise expectations for project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and engaging others across function and organization to implement them.
• Champions process monitoring and improvement by: partnering and influencing the decisions of cross-functional leadership to transform cross-regional business objectives and processes; empowering team leaders to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; establishing organizational priorities for research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); establishing industry leading standards and priorities for strategies to collect data to determine the nature and requirements of process related improvements; driving cross-functional stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and leading and empowering teams to provide the preparation of documentation to communicate updates, changes, or adjustments to enterprise systems, processes, accreditation, or compliance.
• Monitors legal, regulatory, and compliance adherence by: managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and encouraging others to perform highly complex and long-term project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations.
• Leads efforts to develop policies and procedures by: enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and leading team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards.
• Leads training efforts for by: leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards; leading team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and leading others to develop highly complex and long-term project-based training curriculum for a wide variety of operations related activities.