Behavioral Health EAP Consultant III

In addition to the responsibilities listed below, this position is also responsible for overseeing workplace behavioral risk management initiatives and providing expert guidance on critical individual employee well-being concerns; serving as a principal advisor to Human Resource (HR) leadership, executives, and union representatives on highly complex and sensitive employee behavioral health and psychological safety cases; consulting on large-scale workforce transitions, mergers, and organizational change efforts; providing expert consultation on HR policies related to employee well-being, workplace behavioral risks, and behavioral health compliance requirements; leading enterprise-wide crisis response strategies and workforce well-being initiatives, including leading adverse outcome response efforts; advising senior leadership on systemic workplace behavioral health trends; collaborating with cross-functional teams to design and implement strategic behavioral health initiatives; and providing expert-level training and mentorship to less experienced EAP consultants.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Upholds effective client care by: serving as a trusted member, patient, and/or staff/family advocate and anticipating care issues by implementing customer feedback, and/or leading the investigation and resolution of patient care complaints to increase satisfaction; helping to develop and ensuring consistency in implementation of member, patient, and/or staff/family care, quality, and service standards; and leveraging advanced knowledge to coordinate the referral of members, patients, and/or staff/family to the appropriate services and independently sharing information with providers.
• Enables compliant services by: driving compliance with organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures, helping team members do the same; and driving timely written and electronic documentation, records, and reports (e.g., charting) across team according to department, federal, and state regulations.
• Provides evaluations and/or diagnoses by: facilitating and collaborating with interdisciplinary teams when conducting patient psychological assessments and mental health evaluations to determine problem/diagnosis and the appropriate level of care as well as implement treatment plans and discharges in ambiguous situations; analyzing and reviewing complex patient data, participating and playing a key role in multidisciplinary discussions, developing evidence-based treatment plans, and identifying and recommending approaches for identified problems/diagnoses; and utilizing advanced, in-depth knowledge of research to identify and recommend appropriate resources according to patient clinical needs for discharge.
• Leads program development and management by: leading the evaluation of the quality and effectiveness of therapy programs and sharing ideas for new program development (e.g., in-/out-patient psychotherapy, chemical dependency) to improve impact of services; and leading others to apply industry best practices and new treatment options to maintain systems and processes for outcome management and implement improvements to clinical treatment programs, designs, or protocols.
• Provides high quality treatment and services by: leveraging advanced, in-depth knowledge to lead the facilitation of individual and/or group-level psychological/behavioral interventions, requesting direction from leaders when needed; communicating and providing guidance to patients in an empathetic and supportive way to share results, discuss treatment plans, provide resources, and ensure all questions are answered; and leading the assessment and treatment of urgent, high-risk clinical situations (e.g., crisis events, suicidal behaviors) using effective interventions and levels of care, providing administrative-level assistance to clinicians directly dealing with patients.