Manager Optical Branch

Plans, organizes and directs the operations of one or two Optical Services branch offices. Responsible for the management of all branch activities, ensuring the timely and courteous delivery of high-quality optical care while meeting sales and service objectives. Fosters goal alignment between Optometry, Opthalmology, and Optical Services. Leads a local team of dispensing opticians, contact lens fitters, and receptionist personnel in a union envrionment. Typically reports to a Senior Mgr Optical Branch.

• Manages patient sales and service activities performed by dispensing opticians, contact lens fitters, and receptionist personnel in an optical branch that leads to meeting clear revenue and service targets.
• Leads team employees to deliver the required Kaiser Permannente member experience through performance management. Establishes clear team objectives.
• Ensures all branch employees are appropriately trained to consistently deliver excellent member service.
• Responisble for resolving patient complaints, including service recovery and refunds.
• Manages personnel issues, including interviewing, on-boarding, and orientation. Also provides training, evaluations, counseling, discipline, and terminations.
• Manages daily staffing requirements and accounts for time cards; approves and schedules vacation and other absences for all branch employees.
• Analyzes financial data and develops action plans accordingly.
• Coordinates branch activities such as marketing events, meetings and education for the branch.
• Administers Optical Services policies and procedures which ensure quality care and service in compliance with all labor contracts and government regulations.
• Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues.
• Reports all appropriate information to Regional Management.
• Takes pride in the appearance of the branch and ensures frame boards and merchandising are all in accordance with provided planograms.
• Recommends captial equipment and personnel budgets.
• Monitors and manages sales records and reports.
• Assures that branch files are properly maintained.
• Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.