Clinical Clerk-Psychiatry
Primary Location San Diego, California
Worker Location Onsite
Job Number 1356490 Date posted 05/20/2025
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Description:
Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability), and other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce and separation issues, behavioral difficulties, and family problems). Ensures necessary information is included on the intake form.
Job Summary:
Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability), and other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce and separation issues, behavioral difficulties, and family problems). Ensures necessary information is included on the intake form.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Triages the above information to the appropriate intake clinician for disposition, per established guidelines. Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately. Works in concert with the intake clinicians as part of on duty/triage team that processes new patients into the system. Calls and schedules patients for initial appointments, utilizing the computer terminal. Explains the procedures for initial appointment and informs patient of fees according to their mental health coverage. Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments. Makes up charts for new patients and sends out questionnaires for couples. Sends multiple questionnaires if more than one family member is seen. Maintains a paper flow and log system, according to established departmental policy which allows for tacking of all initial referrals. Monitors referrals to be sure they are processed in a timely fashion. Maintains patient confidentiality at all times, including familiarity with the complex and specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information. May perform the following duties as required: Serves as liaison between the provider and patients by phone or in person, alerting clinicians to the patients concerns and needs, especially those of urgent nature; exercising tact, sensitivity and diplomacy in dealing with patients who are upset prior to a screening clinician or providers availability. Sends follow up letters to patients who cannot be contacted by phone. Per established guidelines, assists patients who require referral to internal Kaiser Permanente programs (Chemical Dependency Rehabilitation and Employee Assistance) or external programs (Child Protective Services and Mesa Vista Hospital). Provides telephone coverage for designated providers by taking messages with complete and appropriate information. Provides reception for designated area; collects payments for services; carries out appropriate cash control procedures; schedules patients next appointment; and processes necessary paperwork. Utilizes the computer terminal for patient scheduling and generation of provider schedules. Calls in medications to designated pharmacies; communicates directly with psychiatrist when prescriptions are unclear or confusing. Request patients medical chart ensuring availability prior to scheduled appointment; ensures that release forms, reports from all providers, diagnostic evaluations and all pertinent documents are filed in the chart appropriately; refiles returned charts. Provides information to members who inquire about debarments and community services; explains procedures to access department services. Performs other duties as required. Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
One year medical office experience including multi-line phones, reception, and computer use. Good oral and written communication skills. Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.
Education
- One year clerical experience in a medical office or acute hospital setting with direct patient interaction required.
License, Certification, Registration
- N/A
Additional Requirements:
Preferred Qualifications:
- Medical Terminology Payroll, cash control, spreadsheet experience, Bilingual
Notes:
- This position could be assigned to work at any San Diego Mental Health location which will be determined upon hire
Primary Location: California,San Diego,California Service Center - Rio S.D.
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 07:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Entry Level
Department: RIO SAN DIEGO - Appt Svcs-Gen Central Svcs - 0806
Pay Range: $27.87 - $32.57 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 20 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
