Clinical Director Emergency Services

Within one 7 day/24-hour department providing direct patient care, emergency nursing and medical services (which may include offsite locations): manages the planning, development, implementation, delivery and evaluation/improvement of quality patient care and emergency nursing services that add value and are integrated with emergency nursing standards of practice, service priorities and performance/outcome measures, as well as with strategic, business and organizational goals/objectives. Ensures multi-disciplinary teams/staff provide high quality, accessible, cost effective care and patient focused services. Develops and maintains clinical standards of care and nursing practice; responsible for all resource budgeting, selection and development within the department which may include one or more of the following units/areas in addition to day, evening, night emergency medical services urgent care, after hours medical clinic, surgical walk-in clinic, triage/assessment, emergency call desk, observation/short stay diagnostic unit. These positions are distinguished from other ambulatory care department manager positions by responsibility for 24 hours of operation; greater volume/and acuity of patients presenting for care; closer integration of services with admitting, inpatient and outpatient services, outside hospitals and ambulance transportation; greater medical legal accountability; greater diversity and number of professional disciplines/staff.

• Manages services/units in department through department assistant managers/ supervisors.


• Manages the delivery of nursing and medical emergency services and patient care which meet or exceed cost, quality, clinical and utilization standards and performance measures.


• Ensures that services meet members, physician and internal clients needs in a changing, competitive health care market.


• With Kaiser Foundation Hospitals and SCPMG staff, develops strategic/business plans to achieve an integrated continuum of care/services across the continuum of care both within and  outside of the department.


• Manages and ensures continuous improvement of all clinical practices, services and operations by designing and implementing systems, processes and methods to evaluate and improve patient care within assigned department  and across the continuum of care.


• Ensures, multi-disciplinary teams/staff provide the highest quality of care and are in compliance with the Nursing Practice Standards to meet physician, member and internal clients expectations.


• Designs and evaluates processes to improve systems and patient care results across the continuum of care.


• Develops and manages the departments budgets for the appropriate use of human and material resources.


• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.


• Determines the appropriate staff mix for the department and develops processes to screen, interview, hire, train, and maintain the competency  of all department staff.


• Ensures on going staff development.


• Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met.


• Develops standards of care and standards of practice, directs fiscal management, and quality improvement activities.


• Manages and resolves human resources, employee and department safety and risk management issues.