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Senior Account Administrative Representative

Primary Location San Diego, California Schedule Full-time Shift Day Salary $34.57 - $37.25 / hour
Job Number 1394940 Date Posted 12/04/2025
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Job Summary:

Assist the management team in the day to day operations of a specific line of business by providing operational knowledge, support and guidance to the Account Administrative Representatives within a line of business. Assists management with the coordination of daily production goals and provide specific operational training for the line of business.

Essential Responsibilities:


  • Under the general direction of the Team Manager, provide day-to-day communication and operational support to other Account Administrative Representatives by setting workflow priorities.

  • Resolves daily operational issues with purchasers and other teams to ensure effective and efficient customer satisfaction.

  • Assist in monitoring of production goals and customer service measures for a specific line of business.

  • Assist in monitoring of work output to ensure that production, accuracy and customer service goals are met for a specific line of business.

  • Provides on the job training and orientation for new Account Administrative Representatives for an assigned line of business.

  • Provide follow-up training to new AARs on Foundation Systems and issues related to work processes, methods and systems.

  • Identifies, develops and provides follow-up training to all AARs on Foundation Systems and issues related to work processes, methods and systems.

  • Performs all the functions required of the Account Administrative Representative position.

  • Participate on internal development teams to ensure administrative systems and business processes are functional and effective.

  • Participate in team-based projects and contribute to customer service and operational improvement initiatives.

  • Prepare special reports on an as-needed basis.

  • Provide AAR performance feedback to line of business management.

  • Communicate and train new and revised processes to the line of business.

  • Attend operational meetings as needed or directed by management.

  • May perform other duties as assigned.
Basic Qualifications:
Experience


  • Minimum one (1) year experience as an AAR in the appropriate line of business or currently in a Team Lead position.

  • Minimum of 2 years experience in a customer service environment, accounting (accounts receivable preferred) or administrative support.

Education

  • N/A
License, Certification, Registration
  • N/A
Additional Requirements:

  • Customer service skills. Demonstrated experience working with internal and external customers.
  • Demonstrated ability to provide administrative direction to other employees.
  • Demonstrated ability to adapt to change and be flexible in shifting work priorities.
  • Demonstrated ability to utilize oral and written communication skills.
  • Proven time management and multiple task management capabilities.
  • Demonstrated ability in problem solving, conflict resolution and decision making.
  • Ability to demonstrate knowledge of the line of business and Foundation Systems.
Preferred Qualifications:

  • Associates degree or equivalent education preferred, but not required.
Primary Location: California,San Diego,California Service Center - Rio S.D. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: B06|OPEIU|Local 30 Job Level: Individual Contributor Department: California Service Center No.1 - CSC-Directpayaccount - 0315 Pay Range: $34.57 - $37.25 / hour Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

  • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

  • Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

  • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
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