Operations Coordinator I

Assists in supporting strategic business planning and development by following clearly defined procedures and instructions to help gather data to achieve business objectives and informing key business decisions, with day-to-day supervision. Assists with project execution and management by collaborating with stakeholders with their immediate work group and learning to track project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes with a close degree of supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by learning about new or updated organizational and departmental policies, guidelines, and procedures. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope. Assists with training by learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance.

• Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with signficant guidance. Responds to the needs of others as directed to support completion of routine work tasks.


• Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established proceses, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.


• Assists in supporting strategic business planning and development by: following clearly defined procedures and instructions to help gather data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives, which may include: writing grant proposals, conducting and publishing research, and informing key business decisions, with day to day supervision; following clearly defined procedures and instructions to document project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within their immediate group to align on routine project deliverables and timelines.


• Assists with project execution and management efforts by: collaborating with stakeholders within their team to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking and reporting project-related activities to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and leveraging a working knowledge of relevant business practices while managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met (e.g., coordinating logistics, and preparing meeting agendas and materials).


• Assists in monitoring and improving existing processes by: performing processes with general supervision, following defined requirements and accountable for achieving expected results for our customer; maintaining, optimizing, and transforming standard and non-standard processes to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; assisting others in identifying new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); collecting data to determine the nature and requirements of process related improvements, with minimal day to day supervision; exchanging updates to project personnel to gather information and implement process improvements, with minimal day to day supervision; and collaborating to draft routine and non-routine documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.


• Supports legal, regulatory, and compliance adherence by: learning about new or updated organizational and departmental policies, guidelines, and procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, and recording audit findings; and performing basic project-related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers), and established service expectations.


• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, following clearly defined procedures; and assisting to draft internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, using well-defined, specific instructions.


• Assists with training by: learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance; assisting in delivering basic training programs to stakeholders; and formatting, compiling feedback, drafting, and producing materials for curriculum for a wide variety of operations related activities.