Emergency Department Clerk
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Essential Duties and Responsibilities:
- Independently provide clerical and/or accounting support.
- Analyze data and information to ensure accuracy and completeness. Identify errors in data, make corrections and solve problems.
- Enter data in databases, ensuring it is accurate and in the correct format. Run established reports.
- Work with Excel spreadsheets or reports, performing basic spreadsheet functions.
- Format Word documents following standard business protocols.
- Format PowerPoint slides so that the message presented is enhanced and communicated clearly.
- Work with department specific computer systems and perform department specific tasks.
- Maintain department supplies as needed (count, sort, restock, order).
- Provide assistance with event planning.
- Organize and prioritize duties to meet work demands.
- Greet members and answer general questions.
- Perform responsible cash handling when applicable.
- Other duties as assigned.
Supervisory Responsibilities:
N/A
Corporate Compliance Accountability:
Consistently supports the precepts of Corporate compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse and complying with applicable state, federal and local laws and program policies and procedures.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies problems in a timely manner; gathers information skillfully; may suggest solutions.
Customer Service - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
Interpersonal Skills - Maintains confidentiality; treats co-workers, patients and facility visitors with respect.
Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood.
Physical Demands: The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Work Environment: The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly exposed to moving mechanical parts. Occasional exposure to inpatients and outpatients who may be experiencing a wide range of acute and chronic medical conditions. The noise level in the work environment is usually moderate.
Grade: 4
Minimum Qualifications:
- Knowledge of basic English
- Accuracy with grammar & spelling
- Knowledge of basic math
- Basic Microsoft Office skills; must pass basic PC skills test.
- Working knowledge of health plan coverage types
- Ability to read and follow instructions, and write short correspondence.
- Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, physicians, co-workers, and visitors.
- Professional phone etiquette.
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment
- Ability to identify, analyze and solve problems regarding files
- Ability to apply knowledge of department policies and procedures, and utilize a general understanding of other departments- functions.
- Must pass medical terminology test when applicable.
Must be willing to work in a Labor/Management Partnership environment.
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