Communication Operator

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.



Essential Responsibilities:

*Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.

*Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.

*Receives and routes incoming calls to appropriate stations.

*Pages medical center personnel.

*Responds to callers' inquiries concerning patient condition and other requests for information.

*Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.

*Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.

*Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.

*Performs other related duties as required.

*Supervisory Responsibilities: This job has no supervisory responsibilities.