Emergency Department Clerk
Essential Functions:
- Provide a variety of clerical, scheduling, faxing and telephone services for emergency department patients and personnel
- Assist the professional nursing staff by obtaining and recording patient information and reporting needs of patients/families in the waiting room
- Participate in the Quality Assurance Program QA data collection
- Relieve other positions during break and meals
- A service-orientation and an openness to creative and innovative approaches to providing service characterized by cultural sensitivity, respect and polite communication with patients, staff members, and visitors is required
Grade 4
Basic Qualifications:
- High School Graduate/GED
- Typing 25wpm
- Minimum of six (6) months experience in-a hospital/clerical setting or medical office preferred
- Reception and cash handling experience preferred
- Demonstrated effective organizational skills required
- Most recent performance evaluation required for the interview
- Ability to approach all communication within the work setting in a manner that promotes cooperation and resolves conflict
- Commitment to working as a team member with all staff, physicians and other members of the health care team required
- Knowledge of medical terminology required
- Effective written and oral communication skills required
- Ability to work productively in a busy and complex environment required
- Ability to perform data entry and retrieval functions required
- Knowledge of technical communication equipment required: fax, auto reg, CICS/REGP, and PARRS preferred
- Prefer experience with PS3 scheduling/staffing system
- Demonstrated service-oriented approach to the work environment required
- Willingness to work in a Labor Management Partnership environment required
Skills testing*: Medical Terminology and Typing 25 WPM (able to pass both skill assessments)
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