Health Care Navigator
Primary Location Wailuku, Hawaii
Worker Location Flexible
Facility Maui Lani Medical Offices
Job Number 1355331 Date posted 05/14/2025
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Description:
Job Summary:
As a Health Care Navigator, you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections are foundational to improving health outcomes and making a positive difference.
The Health Care Navigator (HCN) is responsible for partnering with members and their families to understand, navigate, access community services/resources, and to promote the adoption of healthy behaviors. The HCN acts as liaison between patient, community resources, program staff and other KP providers. Your actions will directly promote, maintain, and improve the health of members and their families. Provides continuity of care to patient by coordinating services and resources needed by patients with complex medical needs, who are frail/nearing end of life and or at high risk of readmission to the emergency room and/or hospital. Provides ongoing communication to providers and to other members of the multi-disciplinary team.
Essential Responsibilities:
- Establishes and maintain trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and the communitys health leading to the overall improvement of coordination of care for the member. Utilizes effective communication skills such as motivational interviewing to gain agreement regarding member care plans.
- Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.
- Provides regular outreach, including meeting patients in a variety of settings to include, but not be limited to medical offices, hospitals, home visits and assisting with community events, as necessary.
- Provides care navigation: problem solving potential issues related to health care delivery, financial or social barriers (e.g., request interpreters as appropriate, arrange transportation services or prescription assistance). Provides education and referrals to both community and Kaiser Permanente resources as instructed by designated clinician on the team. Identifies potential risks upstream, communicates these risks in the medical record, and coordinates care with the right team member (or resource) at the right time.
- Works collaboratively with the complex care interdisciplinary team through active participation in routine meetings, interdisciplinary team meetings and use of technology.
- Creates and maintains documents related to patient care. Performs social health screenings regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated.
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- May perform other related duties as required.
Basic Qualifications:
Experience
- Two (2) to three (3) years experience (depending on education met under minimum education above) of community-based experience in healthcare or social services setting.
Education
- Community Health Worker Certification AND three (3)-years community-based experience in a healthcare or social services setting; OR
- Bachelors degree in social work or other health related field AND two (2)-years community-based experience in a healthcare or social services setting.
License, Certification, Registration
- Driver's License (from any state) required at hire
- Basic Life Support required at hire from American Heart Association
Additional Requirements:
- N/A
Preferred Qualifications:
- Prefer five (5) years of health/social services work experience.
- Prefer experience working with government/community agencies or health plans.
- Prefer experience coordinating community resources.
- Prefer experience working with geriatrics population.
- Prefer prior field-based work experience.
- Prefer experience as a Case Manager or Care Navigator.
- Prefer experience providing health education to patients with complex medical needs.
- Bachelors degree in social work or other health related field AND 5-years community-based experience in a healthcare or social services setting.
Primary Location: Hawaii,Wailuku,Maui Lani Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-HI-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Mapunapuna Medical Offices - Primary Care-Regular Clinic - 1208
Pay Range: $62100 - $80300 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 75 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
