Office Assistant - Maui Health System

Under direct supervision, provides clerical assistance to managers and representatives; facilitates processing of insurance claims, bills and correspondence; receives, responds, and distributes incoming mail; responds to telephone inquiries; maintains patient and insurance information on HPMS; maintains patient files; supports compliance and Principles of Responsibility; maintains confidentiality; protects organizational assets; exhibits ethics and integrity; adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures; reports and/or resolves issues of non-compliance.

• Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.


• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.


• Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.


• Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.


• Assumes responsibility for department computer information systems inquires and maintenance.


• Files/purges reports, folders, bills and correspondence as necessary.


• Requests medical records and x-ray reports via CRT.


• Receives and reviews billing documents for distribution to PARs and/or mailing.


• Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.


• Provides files, documents for check refunds, adjustments and re-submissions.


• Distributes systems reports to appropriate persons.