Appointments Clerk

Job Summary:

Schedules member appointments and performs basic clerical duties using word processing, spreadsheet and/or database software; uses specialty department software and performs department specific tasks; interacts effectively with members; solves problems within job scope. 

Essential Responsibilities: 

- Schedules member appointments 

- Complete forms and transfer data from one form to another when necessary. 

- Enter data in Access databases, online databases/websites, and/or Excel spreadsheets. 

- Run established reports. 

- Use specialty department software and perform department specific tasks.

- Identify and solve problems within job scope. 

- Maintain department supplies as needed (count, sort, restock, order). 

- Provide assistance with event planning. 

- Organize and prioritize duties to meet work demands. 

- Greet members and answer general questions. 

- Perform responsible cash handling when applicable. 

- Schedule or cancel appointments using appropriate computer programs. 

- Other duties as assigned. 

- Working knowledge of health plan coverage types

- Ability to read and follow instructions and write short correspondence. 

- Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, physicians, co-workers, and visitors. 

- Professional phone etiquette. 

- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment 

- Ability to identify, analyze and solve problems 

- Ability to apply knowledge of department policies and procedures, and utilize a general understanding of other departments- functions. 

- Must pass medical terminology test when applicable. 

- Must be willing to work in a Labor/Management Partnership environment.

Grade 3