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Team Manager - Appointment Services

Primary Location Woodland Hills, California Facility Name Woodland Hills Medical Center Schedule Full-time Shift Day Salary $66300 - $85800 / year

Job Number 1355073 Date posted 07/16/2025

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Job Summary:

Directly supervises appointment center service representatives. Supports the goals and objectives of an appointment service center. Maintains an employee-focused and customer-focused environment.

Essential Responsibilities:

Hires, trains and supervisors competent productive, motivated staff to provide high quality service to Kaiser Permanente members.

Coordinates and directs daily shift operations in collaboration with other Supervisors and Workforce Management Team. Ensures cost effective operations with a focus on service level goals while remaining within budgetary guidelines daily.

Participates in establishment of group budget. Makes daily staffing decisions regarding reduction of hours and/or offering additional/overtime hours.

Collaborates with management teams to plan and achieve department goals and objectives.

Coaches assigned team and assists all staff with resolving issues to ensure employees provide appropriate customer service. Performs service recovery for all stakeholders.

Troubleshoots minor problems with equipment and tools including computers and telephony technology.

Promotes achievement of organizational and center goals by exhibiting an effective and adaptable leadership style.

Performs additional duties as required and assigned.

Basic Qualifications:

Experience

Minimum two (2) years of customer service experience in a service-related industry, preferably healthcare.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Strong customer service and interpersonal skills required to communicate effectively with all levels of internal/external management.

Demonstrated leadership experience in a business environment required.

Ability to perform multiple tasks in a heavy workload environment.

Must be self-sufficient with PC software applications and related technologies.

Must be able to work in a Labor-Management Partnership environment.

Preferred Qualifications:

Minimum one (1) year experience in a supervisory or operations role, preferably in a healthcare setting.

Minimum one (1) year appointment center experience preferred.

Minimum one (1) year experience in a role such as Solutions Desk.

Assisting in problem solving, coaching and service recovery.

Working with processes for daily operations.

Utilizing skills to self-manage workflow and responsibilities, oversight of projects, etc.

Experience in a healthcare setting preferred.

Bachelor's degree, OR four (4) years of experience in a directly related field preferred.

Notes:

May work various shifts, based on operational/training needs.

Primary schedule - 10:30 am - 7:00 pm.

Primary Location: California,Woodland Hills,Woodland Hills Medical Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 07:00 AM Working Hours End: 07:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Department: Woodland Hills Med Center - Appointment Services-Same Day - 0806 Pay Range: $66300 - $85800 / year Travel: Yes, 10 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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