Basic Qualifications:

Experience

Minimum two (2) years of experience with protected health information required.
Minimum one (1) year of customer service experience required.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

License, Certification, Registration

Additional Requirements:

Good interpersonal skills with the ability to communicate effectively with internal, and external customers required.
Proficiency in the use of applicable computer software, i.e., CHATS, KMATE, MACESS and HealthConnect required.
Ability to effectively abstract computer or paper-based data required.
Successful completion of standardized test in medical terminology with a proficiency rate of 84%.
Bending, lifting and manual dexterity required.Employee may be required to lift up to 30lbs.

Preferred Qualifications:

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