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There’s a lot that goes into patient care beyond direct bedside care. There are many non-clinical teams that contribute to caring for patients and their families. Our patient care coordinators play a vital role in advocating for our members and creating a treatment plan that’s the best fit for them. Ettereteen, a patient care coordinator from our Mid-Atlantic region, provides insight on what it’s like to work as a patient care coordinator. 

What is the role of a patient care coordinator?

Patient care coordinators assess, plan, and advocate for the patients’ health needs. As a trained health professional, I monitor and coordinate patients’ treatment plans, guide them to understand the status of their health, and check in on their progress. Patient care coordinators are compassionate, knowledgeable, and collaborative, and work with other members of the care team to look after patients and their families within the health care facility.

What is the culture like on your team?

We have a great culture on the non-core team. Our fearless and supportive leaders foster an environment of teamwork where you can learn and develop in your role, all while providing exceptional care for our members.

Is there anything unique about working in the Mid-Atlantic Region?

This area is full of unique local flavors and has a variety of health care settings. There is a huge emphasis on community benefit and investing in programs that help improve access to care for uninsured and underserved areas of the region.

In your opinion, how is working at Kaiser Permanente different than working at other organizations?

Kaiser Permanente is very different than anywhere else I’ve ever worked. Other health care organizations I’ve been at were more bureaucratic, not as organized, and did not have clear standard operating procedures.

At Kaiser Permanente, the unwavering commitment to the patient is what sets us apart from other places. Being a non-profit organization, we’re less concerned about billing or profits. Our main priority is caring for the patient.

How can someone grow in their career as a patient care coordinator at Kaiser Permanente?

There are many paths you can take as a patient care coordinator. We see our PCCs move into higher education, management or leadership roles, and a change in setting or specialties. Our leadership is committed to supporting our growth, whatever your path may be.

How does leadership support patient care coordinators?

A successful leader empowers employees, giving them the authority to voice their opinions and take ownership of their work. Our leadership motivates their teams by giving everyone an equal shot at opportunities, promotions, assignments, and training. When you act with integrity, you foster loyalty and high morale; your employees will do great work. Our leadership continues to work toward fostering a supportive culture across the region.

In your opinion, what are some of the reasons why someone should consider a career as a patient care coordinator?

The culture here is very supportive. Everyone works together to support each other and provide exceptional care. In addition, the salary is very competitive, and the benefits are great. This is a great place to work!

Thinking about making a career change? We’re looking for passionate individuals to join our team of patient care coordinators across our Mid-Atlantic Region. Start making a difference today — click here to learn more.

If you’d like to join a community of professionals that appreciates and strives for innovation while always putting the safety and care of the patients first, explore our careers today.

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