Basic Qualifications:

Experience

Minimum eight (8) years management experience, with a minimum of five years in healthcare operations.

Education

Master-s degree required.

License, Certification, Registration

Registered Nurse License (from any state) required at hire OR Pharmacist License (from any state) required at hire

Pharmacist License (Oregon) within 3 months of hire OR Registered Nurse License (Oregon) within 3 months of hire

Additional Requirements:

Service Orientation: Develops long-term strategies and balances resources across a market/service area specifically designed to enhance member/customer satisfaction.
Listening: Obtains clear understanding of various stakeholder/participant needs, priorities, and concerns into balanced, effective agendas, programs, and strategies.
Integrated Thinking: Synthesizes varied and disparate points of view, needs, priorities, and concerns.
Communication: Tailors communication style to engage audience and convey the rationale for decisions. Translates aspirations and strategy into action steps and creates commitment to the plan.
Influence: Builds program wide relationships to move initiatives forward and positions ideas to enhance likelihood for success.
Team Focus: Models collaboration in building plans and strategies to enhance organizational clarity. Adapts management style to enable optimal team performance.
Change Leadership: Sustains long-term change process (3+ years), builds commitment by explicitly laying out a clear change road map and monitoring progress.
Decisiveness: Uses understanding of key business goals and strategies to make decisions that address key business threats and opportunities.
Results Orientation: Takes calculated risks after making fact-based decisions to improve organizational performance. Tracks and measures results against external best practices.
Cultural Competence: Strategically builds a diverse employee base and creates services to enhance ability to serve diverse local populations.
Develops Others: Coaches and mentors future leaders and develops individual plans to accelerate their growth.
Personal Development: Actively seeks and accepts challenging opportunities that will help meet identified development needs. Demonstrated ability to achieve performance outcomes through others.
In-depth knowledge of and leadership experience with Health Plan hospital and medical group requirements for quality oversight, and accreditation and regulatory compliance.
Leadership experience working with regulatory agencies and dealing with integrated care delivery systems and coordinated care issues.
Demonstrated leadership capabilities, including but not limited to:
Excellent analytical and problem-solving skills.
Proven capability to motivate change and galvanize action through synthesis and interpretation of financial and outcome data.
Consistent delivery of results to the satisfaction of internal and external customers.
Proven ability to balance execution of the strategic vision through leadership and delegation, with a willingness and competence to dive into the details, as required.
Proven ability to develop dynamic, constructive working relationship and partnerships with operational physician and labor partners.
Willingness to challenge the -status quo,- and active risk taker.
Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders, and audiences.
Demonstrated political savvy-Able to operate in politically complex situations and remain effective.
The ability to balance strategic development and day-to-day operation responsibilities.
Proven experience in working with the community in leadership roles.
Must possess excellent interpersonal skills and the ability to work and communicate at the most senior levels within Kaiser Permanente and the external market.
Demonstrated creativity and change agent skills.
Strategic/Systems Thinking: Uses understanding of complex internal and external variables to formulate work unit strategy (3+ years) in support of organizational strategy.

Preferred Qualifications:

Graduate degree in business administration, nursing, or health care administration is preferred.
Current RN license preferred.

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QRM Acute Transitional Case Manager

QRM Acute Transitional Case Manager

Vice President, Quality & Safety - Northwest Market

Quality Risk Management Acute Transitional Case Manager

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