Basic Qualifications:

Experience

Minimum one (1) year of healthcare financial AND minimum one (1) year of office environment customer service OR Minimum two (2) years of post high school related education OR combination of education and experience.

Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Medical Terminology Certification

Basic Life Support

Additional Requirements:

Must obtain training and Medical Terminology certificate within 180 days if existing Patient Access Employee or has proof of completed Medical Terminology course, outside applicant must have upon hire.
Obtains training and becomes CPR Certification within 30 days if existing Patient Access Employee or has proof of current CPR Certification, outside applicant must have upon hire.
Excellent communication skills with all types of individuals.
Excellent organizational and written skills, flexibility and ability to switch tasks frequently.
Ability to type minimum 35 wpm with above average accuracy.
Previous experience with cash handling required.
Ability to operate CRT, IBM compatible PC, Windows, such as MS Word/Excel, copier, fax, phone, and headset.
Job requires continuous reading skills and the ability to handle a heavy volume of work.
Working knowledge of basic medical terminology, diagnostic related groupings, diagnosis and common procedure terminology to determine benefits and estimate service cost.
Knowledge of Medicaid, Medicare, and other government and insurance/payor requirements.
Knowledge of basic State and Federal regulations governing healthcare encounters, such as HIPAA, State workers compensation, third party liability for accidents, EMTALA and etc.
Knowledge of and skill in the use of automated Patient care systems for admissions, registration, and basic medical records functions (registration systems).
Knowledge of basic state and federal regulations regarding funding resources.
Knowledge of organizations and/or facility based billing systems.
Knowledge of department procedures and established confidentiality policies. Knowledge of communication techniques with ability to listen actively and respond to fellow employees/customers in a timely, competent manner both verbally and non-verbally.

Preferred Qualifications:

Previous experience with EPIC applications preferred.
Previous hospital or ambulatory clinic registration experience.
Certification by HFMA or NAHAM preferred.
Obtains training to become a Certified Healthcare Access Associate by the National Association of Healthcare Access Management within 180 days of employment preferred.
One (1) year of higher education preferred.

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