Operations Specialist I

Assists in supporting strategic business planning and development by using detailed instructions to help gather data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management by collaborating with stakeholders within their team and tracking project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes under direct supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by learning about new or updated organizational and departmental policies, guidelines, and procedures to assist in providing others with information about them. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, following detailed instructions. Assists with training by learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance.

• Supports legal, regulatory, and compliance adherence by: learning about new or updated organizational and departmental policies, guidelines, and procedures; and performing routine project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, and established service expectations.


• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, following detailed instructions; and assisting to draft internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, using detailed instructions.


• Assists in monitoring and improving existing processes by: performing routine processes under direct supervision, following defined requirements and accountable for achieving expected results for our customer; assisting in the maintenance of processes to increase efficiency of systems; learning to identify new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, using detailed instructions; receiving updates with project personnel to gather information and implement process improvements, using detailed instructions; and assisting with drafting documentation to communicate updates, changes, or adjustments to training based on changes to systems, processes, accreditation, or compliance.


• Assists with project execution and management efforts by: collaborating with stakeholders within their team to ensure the project is successfully executed and project-based changes are implemented, following detailed instructions; tracking project-related activities to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, following clear guidance; and learning to manage relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met.


• Assists in supporting strategic business planning and development by: using detailed instructions to help gather data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision; using detailed instructions to document project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within their team to align on routine project deliverables and timelines.


• Assists with training by: learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance; assisting in delivering training programs to stakeholders; and formatting, compiling feedback, drafting, and producing materials for curriculum for a wide variety of operations related activities.


• Pursues effective relationships with others by sharing information with coworkers and members.


• Listens to and addresses performance feedback.


• Pursues self-development; acknowledges strengths and weaknesses, and takes action.


• Adapts to and learns from change, challenges, and feedback.


• Responds to the needs of others to support a business outcome.


• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management.


• Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information.


• Adheres to established priorities, deadlines, and expectations.


• Identifies and speaks up for improvement opportunities.