Senior Manager Systems Administration - Imaging Systems

Deep knowledge of imaging and interoperability standards-DICOM (Digital Imaging and Communications in Medicine), HL7 (Health Level Seven), IHE (Integrating the Healthcare Enterprise)-and end-to-end imaging workflows is essential. This ensures they can effectively manage integrations and solve complex technical challenges.

The Sr. Manager position will serve as a bridge between operational support and solution development teams. The individual will act as a primary point of escalation for complex operational issues, ensuring timely resolution while identifying patterns that may require longer-term product or workflow improvements.

They will hold portfolio-level support responsibility for several products, balancing day-to-day operational stability with strategic collaboration alongside development teams. This requires strong leadership to mentor support staff, drive accountability, and maintain service excellence, while also translating operational challenges into actionable insights for solution design and enhancement.

Leading operational support across a defined product portfolio while serving as the bridge between support and solution development teams.

The role is accountable for ensuring operational stability, acting as the primary escalation point for complex or high-impact issues, and overseeing on-call coverage to ensure timely resolution of critical events. They provide leadership to the support team, set clear expectations, and foster accountability and continuous improvement.

Beyond day-to-day operations, the position also supports the technology roadmap for the products within their portfolio. This includes lifecycle management, planning upgrades and decommissioning strategies, coordinating change management efforts, and ensuring infrastructure support aligns with performance, scalability, and security requirements.

The individual serves as a liaison to broader technology teams, aligning operational realities with enterprise architecture, development priorities, and infrastructure strategy. Strong organization, communication, and domain expertise are essential to balance immediate support needs with long-term product evolution and strategic direction

This Sr. Manager level employee is primarily responsible for overseeing the monitoring and management of specific enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes.

• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents.
• Manages the implementation of planned hardware and software changes into production environments.
• Manages the maintenance, modification, and documentation of complex and advanced applications.
• Manages change management processes.
• Manages system configuration.
• Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
• Manages maintenance and refresh activities performed by team members.
• Manages application-oriented administration and technical support for production and non- production environments.
• Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
• Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
• Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system.
• Manages the testing of designated systems and tools.
• Manages the development of guidelines to prevent and/or resolve recurring problems.
• Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
• Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.