Director, Washington Product Development/Management

Develops product strategy for a market, product type, or product line of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals. Partners internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach. Applies a deep understanding when driving performance for their respective market, product type, or product LOB, its competitors, their performance, and shortcomings along with KP product performance. Brings the organization together to perform product feasibility on any initiative, product type or portfolio and defines and executes the development of the product or initiative through executive alignment and influence for implementation. Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support, including marketing strategy, member experience, and customer experience. Serves as a subject matter expert and consultant for multiple markets, product type, programs, or product LOB. Reviews, provides feedback, and provides approval on business case development for complex initiatives and drives the development and maintenance of their market, product type, or product LOB requirements and ensures they meet the needs of the market, members, and KP objectives. Oversees multiple product implementations from simple to complex across markets, products and LOBs. Develops and delivers all product training and change management actives across their respective markets, products and LOBs. Leverages a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.


• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.


• Oversees business-case development by: reviewing, providing feedback, and providing approval on business case development for complex initiatives.


• Facilitates product implementation or program management by: overseeing multiple product implementations from simple to complex across markets, products, and LOBs.


• Oversees product portfolio feasibility and development by: bringing the organization together to perform product feasibility on any initiative, product type, or portfolio; and defining and executing the development of the product or initiative through executive alignment and influence for implementation.


• Applies product knowledge by: leveraging a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.


• Manages product strategy and ideation by: developing product strategy for a market, product type, or product line of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals; and partnering internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach.


• Overseeing product training and change management by: developing and delivering all product training and change management actives across their respective markets, products, and LOBs.


• Facilitates team management by: managing a matrixed team for multiple markets, product, programs, or LOB.