Assistant Manager, Behavioral Health, Psychology - Adult Team

In addition to the responsibilities below, this position is also responsible for supervising doctoral candidates; managing internship and post-graduate relationships from beginning to end (e.g., performing interviews, signing off on clinical notes); monitoring the performance of, recommending, and completing psychological tests and batteries; validating referrals and assignments of assessment and/or testing cases; may review clinical documentation required for patient medical leave; and reviewing and approving patient time off work requests in accordance with applicable legal and regulatory requirements.

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Maintains effective client care by: leading team to advocate for members/patients, address care issues, implement feedback, and/or investigate member/patient complaint resolutions, recommending alternate solutions when necessary; providing training and resources to team regarding member/patient care experience, ensuring a high-quality member/patient care experience and service; and reviewing and confirming the teams referral of members/patients to the appropriate services, and reviewing information shared with providers.
• Leads compliant services by: training team on organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures to ensure compliance, consulting with Compliance when necessary; and providing guidance to ensure team members complete written and electronic documentation, records, and reports according to department, federal, and state regulations.
• Ensures high quality counseling services by: supervising team members during psychological/behavioral interventions and providing feedback; helping team to communicate with patients, members, or families to share results, discuss treatment plans, and provide resources in an empathetic and supportive way; and monitoring others assessment of urgent, high-risk clinical situations (e.g., crisis, suicidal), ensuring team provides appropriate interventions and prompt resolutions.
• Leads patient evaluations and diagnoses by: training team to conduct member/patient assessments and mental health evaluations to provide diagnoses and develop and implement evidence-based treatment plans and approaches for identified diagnoses (e.g., individual, family, and group therapy) according to established methods.
• Leads program development and management by: monitoring the teams quality and effectiveness in executing therapy programs (e.g., in-/out-patient psychotherapy, chemical dependency) and recommending adjustments to improve impact of services; training team on systems and processes for outcome management and encouraging them to identify areas of improvement for clinical treatment programs, designs, or protocols; and maintaining and managing provider schedules and templates.