Receptionist
Under direct supervision, performs variety of routine and semi-routine receptionist, office, clerical, and patient-attending duties.
- Greets patient in courteous and business-like manner.
- Interviews patients and/or their representatives and obtains demographic and insurance information. Obtain authorization information, perform admission notification update insurance information, etc.
- Track patients in waiting area, ensuring that patients are checked in the order received (except for urgent situations). Coordinate check-in flow with registrars.
- Obtains and records pertinent billing information on all accounts.
- Ascertains patient needs; directs to appropriate areas of patient care.
- Receives and screens patient telephone calls; ascertains needs, obtains and records appropriate information; directs call accordingly; answers routine questions with limited non-confidential information; refers problem calls and/or complaints to appropriate personnel.
- Assists with emergency codes or situations
- Maintains adequate levels of all registration process supplies and forms; requisitions supplies as needed.
- Gathers, analyzes, compiles, and records data and information for routine, special and statistical reports or studies.
- Operates standard office equipment.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.n.
- Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Type 40 wpm or Type 35 wpm and obtain passing score on Windows navigation test.
- Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving,teamwork, and written communication.Demonstrated knowledge of and skill in word processing, database, and spreadsheet PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking, understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.
- N/A
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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