Director Patient Care Services (Honolulu, HI)
Honolulu, HawaiiA critical member of our health care delivery team, KP Care at Home (KPCAH) clinicians help our members when they are at their most vulnerable. In this role, you’ll practice positive, compassionate care — working efficiently and safely. You’ll have the chance to immediately apply learnings to patient treatment while offering solutions to issues instead of contributing to issues. Our clinicians embody the KPCAH vision of providing world-class, high-quality care and support in the comfort of a familiar environment. This is an opportunity to show that you’re an effective healer, a highly adaptable team player, and an individual of impeccable integrity.
- Job Type: Full-time
- Job Level: Director/Senior Director
- Travel: Yes, 50 % of the Time
Success Profile
We’re looking for Care at Home clinicians who possess the following traits.
- Adaptable
- Collaborative
- Problem-Solver
- Team Player
- Sincere
- Responsible
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Compensation
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Retirement Plans
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Professional Development
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Vacation, Holiday & Sick Leave
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Health & Wellness Programs
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Work-Life Balance
Our Culture
Our values, who we are and what we stand for, are represented by three core pillars:
Commitment – We are deeply committed to our members, their health, dignity, safety, and their choice to receive care and support in their home.
Compassion – We provide compassionate care to our patients who need services, are recovering, or have chosen to age with dignity in their home.
Comfort – We take seriously our responsibility to comfort our patients and support their caregivers to safeguard the quality of life of our patients.
Professional Development
When you join our KPCAH clinician team, you’ll have many paths open to you to grow your skills and your career. Here are just a few:
- If you have an aptitude for training colleagues, you could grow into a role as a preceptor and eventually as a Staff Educator.
- If you’re interested in project management, performance improvement, or operational oversight, you could pursue opportunities as a Regional Consultant, Clinical Supervisor, or Quality Coordinator.
- If you have subject matter expertise in specialty care areas such as Wound Care and Telehealth, you could elevate your practice and share your expertise as a Regional Practice Leader.
- We aim to grow our clinicians to be leaders in their field. As such, we offer ongoing opportunities for specialized training and certifications that include, but are not limited to, Wound Treatment Associate (WTA) Certification, Certified Professional in Healthcare Quality (CPHQ) Certification, Lean Six Sigma Certification through Kaiser Permanente’s Improvement Advisor Program.
What our Employees Say
Carlos
RN
“I started my nursing career in 2010, at the time I did not know anything about hospice or palliative care. I can tell you now that working as a hospice nurse has been one of the best decisions I have made in my life — I wouldn’t change it in a million years. I have been very blessed to be able to care for my patients and family members throughout these difficult times during the end-of-life process. As a hospice nurse, I appreciate that being able to treat them as family is something that aligns with the Kaiser Permanente core values.”
Becky
PT, Riverside
“It’s humbling to be able to work with people during some of their toughest days. Being a home health physical therapist for Kaiser Permanente gives me opportunities to connect with members and their family to improve their mobility. It is a rewarding experience to be able to help someone improve their overall health at home.”
Jennifer
PTA, Riverside
“I’m proud to assist patients in a unique setting within Kaiser Permanente health care — at a patient’s home. I can work with them in their own environment to address their specific needs during their physical rehabilitation. Being a part of Kaiser Permanente’s home care rehab team that delivers the highest quality care and compassion is an honor and I look forward to the rest of my career here.”
Ali
PT, San Diego
“I love being a part of the dedicated team at KP Care at Home. We’re a home health agency that exemplifies the high-quality care our communities deserve. We pride ourselves on extending Kaiser Permanente's incredible care into the home and to optimize recovery in one's comfortable surroundings. As a caring and compassionate person, KP Care at Home has supported me in being the best for my patients.”
Michelle
LVN
“Having been in health care for over 17 years in the home care setting, one thing that stands out in working for KP Care at Home is the ability to grow within the team. I love being able to hone in and master your skills and building such a great support system with colleagues. Teamwork is what makes an entity function like a well-oiled machine, and I’m proud to say that we have that in this team.”
Director Patient Care Services (Honolulu, HI)
Primary Location Honolulu, Hawaii
Worker Location Onsite
Facility Mapunapuna Medical Offices
Job Number 1267014 Date posted 04/09/2024
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Description:
Job Summary:
Serves as Chief Clinical lead of the Home Care Agency, required to have expert knowledge in Hospice or Home Health delivery systems. Assists an Area Administrator of Home Health/Hospice in planning, developing, managing, delivering, evaluating/improving nursing and other direct patient care treatment/clinical services provided in the home setting by a multidisciplinary professional staff. Accountable to the Region and assigned service area for delivery of Home Health, Hospice and Home Palliative Care program(s) and service(s) to patient population.
Essential Responsibilities:
- Coordinates and supervises the delivery of home care services, activities and patient care provided by an interdisciplinary staff/team in the home setting. Ensures practices, services and operating procedures comply with administrative, legal, and regulatory requirements of the Health Plan and governmental and accrediting agencies.
- Ensures that quality, utilization, access, clinical care, and financial standards/goals are achieved or exceeded. Integrates patient care services with departmental, service line and organizational/strategic goals and objectives. Participates and assures the development of quality and performance criteria, policies procedures and service standards. Monitors implementation and utilization for performance, tracking and trending.
- Staff may include RNs, PHNs, LVNs Social Workers, Physical/Occupational Therapists, Physical Therapy Assistants, Certified Occupational Therapy Assistants, Speech Language Pathologists, Home Health, and Hospice Aides, Chaplains, and Volunteers. Monitors and facilitates workflow, maximizing utilization of resources to provide the highest quality of care.
- Manages staff, provides clinical supervision/leadership, and implements, delivers, and evaluates/improves assigned programs and services. Ensures compliance in meeting all regulations and standards related to home health, Medicare, TJC, Title 22, and other federal, state, and local requirements.
- Ensures agency follows the change management process for implementation and development of new forms, policies and procedures. Ensures accuracy and completeness of patient records, including ensuring staff meet documentation standards through orientation, training and review.
- Identifies service delivery/quality issues and assures that corrective actions/service recovery plans for improvement are adjusted, implemented, sustained, and revised as needed. Determines the appropriate staffing requirements and develops processes to interview, hire, train and maintain the competency of all department staff.
- Assesses professional development needs of staff and plans for training/continuing education of professional staff. Displays competency in navigating contracts and working in a Labor/Management Partnership environment. Serves as a role model for professional practices and development. Determines the appropriate staffing requirements and develops processes to interview, hire, train and maintain the competency of all department staff.
- Must be able to Interpret and explain the program benefits to all customers, including physicians, staff, members, and caregivers. Act as a liaison and provide resources to ensure monitoring, consultative expertise, orientation, and continuing education.
- Establishes, implements, and maintains patient care and service standards to meet member service needs and expectations. Acts as a liaison and provide resources to ensure monitoring, consultative expertise, orientation, and continuing education to contract agencies.
- Establishes, implements, and maintains patient care and service standards to meet member service needs and expectations. Acts as patient advocate resolving patient care issues. Participates and/or leads special projects and committees.
- Attends and/or conducts meetings, committees in the department and medical center(s). In collaboration with the Area Home Care Administrator, Continuing Care Leaders, and other appropriate medical and non-medical staff, evaluates clinical outcomes and performance of programs/services and makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs.
- Conducts a quality management/improvement/assurance program to ensure compliance with standards for home health services/programs and external regulatory agency requirements. In collaboration with the Area Home Health/ Home health Administrator, Continuing Care Leaders, and other appropriate medical and non-medical staff, evaluates clinical outcomes and performance of programs/services and makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs.
- Performs other duties as assigned.
Basic Qualifications:
Experience
- Minimum eight (8) years health nursing experience in a licensed Medicare certified home health or hospice agency within the last seven (7) years, OR minimum of five (5) years of home care consulting, accreditation supervisory/management experience in an inpatient, outpatient, or chief nurse role.
Education
- Bachelors degree in nursing or other health care related field.
License, Certification, Registration
- Registered Nurse License (Hawaii) required at hire
- Basic Life Support from American Heart Association
Additional Requirements:
- Must have the aptitude and ability to learn and demonstrate ability to lead any Home Care service line (e.g., Home Health,
- Hospice, Home Palliative, Shift Care) and obtain additional experience within one year of employment. If additional competency is needed, a plan will be completed upon hire to solidify that experience and knowledge base.
- OASIS certification of home health or hospice or administrative certification, same subject.
- Ability to demonstrate knowledge of and to apply state and federal regulations including The Joint Commission standards and requirements regarding Home Care operations and services to include Home Health, Hospice and Palliative Care.
- Demonstrated ability to utilize written and verbal communication skills, as well as management skills such as problem solving, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Five (5) years of supervisory/management experience in a home care setting.
- Masters degree in nursing or other health care related field.
Primary Location: Hawaii,Honolulu,Mapunapuna Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat,
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-HI-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: Moanalua Medical Center - Home Health - Internal - Admin - 1201
Pay Range: $150500 - $194700 / year
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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